Creative cloud desktop file syncing

[Rudy CH]

Creative cloud desktop file syncing is preventing PC to go sleep.

After I pause it , all is fine
I have latest version, it worked before opgrade

[Tarun Saini]

Hi there,

We're sorry to hear about your difficulties. Would you mind telling me about the version of the operating system you're using? What all troubleshooting steps have you tried so far? Collect the Logs from your machine through the Adobe Log Collector tool. Here is the link: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Please share the file with us by uploading it to a cloud storage service & sharing a link with us to download the file via private message. We can share the info with the product team so that they can investigate the issue further.

Regards,

Tarun

[Rudy CH]

Well, i contacted DELL at first, then twice Microsoft, and they sugested me hundered think,  non work, so I just observing task manager and relize Adobe Cloud is on the top, so I closed it and it start working. Then I try pouse sinc and still working,...no problem for me now, just reporting.

Thanks, I try to submit a log
My OS is Windows11 latest build

[Rudy CH]

OK, it was upload 

[Rudy CH]

here it is:

The following file has been uploaded on Adobe LogCollector Portal:

File: AdobeLogs_20220909_013612_635-win-GS.zxp

Please use the above filename as a reference when contacting Adobe Customer Care.

Thank you,

The Log Collector Tool team

[Tarun Saini]

Please share the file with us by uploading it to a cloud storage service & sharing a link with us to download the file via private message. 

[Rudy CH]

how I do that?

[Rudy CH]

OK, here is a link, hope it work,...have no idea what am I doing.

https://shared-assets.adobe.com/link/f8d1894f-f14a-4b08-43dc-35cb8a052dd1

[Tarun Saini]

Have you tried uninstalling the app through the Creative Cloud Cleaner Tool and then reinstalling the app again to check if that makes any difference? 

Here is the link to download the Creative Cloud Desktop app

[Rudy CH]

Same problem on all tree PC with windows11, I kinda doubt that all of them install it badly, one, bright new, just installed yesterday. Probably, my guess, windows change something. It was upgrade on Creative Cloud too, it not bothering me at all, never used that cloud storage anyway, I have my own server

[Tarun Saini]

Thanks for the info. The link that you shared above seems broken. Would you mind sharing the Adobe logs again in order to investigate the issue further?

[Rudy CH]

Yes, I took file out, I thought it was enough time to take it,....
here it is again

https://shared-assets.adobe.com/link/d26732e5-a5cb-4300-7a13-a909af8bb440

[Tarun Saini]

Thanks for sharing the Adobe logs. . I have shared the information with the product team & they are investigating it further. I will get back to you with more details soon.

[Rudy CH]

ok, thanks

[Tarun Saini]

Hi @Rudy CH,

I hope you're doing well. Could you please open the Creative Cloud Desktop Application and click on the four buttons which are on the right-hand side of the app (Fonts, Notifications, Cloud and profile icon) & check if that helps? 

You can also check this community link and try the steps mentioned in it:- https://community.adobe.com/t5/creative-cloud-services-discussions/creative-cloud-desktop-preventing...

Let us know if that helps.

Regards,

Tarun

[Rudy CH]

OK I will check it out,....I set up my PC to go sleep manuali,.....it is newer go slep,....it is not bathering me 

[Rudy CH]

looks like it is working now,.......
Can't you guys fix it,...?

[Tarun Saini]

Thanks for letting us know. I have shared this info with our engineering team, and I will keep you posted once I have any info.