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Some of my mouse clicks don’t register in Creative Cloud Desktop.

Explorer ,
Sep 28, 2023 Sep 28, 2023

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Hello.

 

In CC desktop, I have to be very deliberate and slow when clicking the left mouse button to launch my Adobe apps, otherwise the clicks will sometimes not register.

 

The longer I hold the mouse button down, the more reliable the clicks seem to be. The quick release clicks are the ones it seems to miss most often.

 

I often have to click things 2 or 3 times before CC desktop actually takes action.

 

I don’t think it’s a system-wide problem or a mouse problem, because I haven’t noticed this behavior in any other applications.

 

I’m running Windows 10.

 

As a former software engineer, I’m wondering if some kind of periodic input polling is being used, rather than responding to queued mouse click events.

 

I’m not certain, but I believe I’ve seen similar behavior on the launcher pages of the various Adobe apps. I’ve never seen it in the main functionality of the apps. Clicking behavior for actual workflow seems fine. It’s just in the CC desktop, and the launch/starter pages of the apps, which perhaps share some technology with CC desktop,  whereas the “guts” of the apps are using different tech.

 

Curious if anyone else has noticed this.

 

Thanks.

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1 Comment
Adobe Employee ,
Dec 09, 2023 Dec 09, 2023

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Hi @Huge Larry , could you share a video of what you're observing?

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