2024 updates crash on launch

[meganc3011977]

My Adobe programs (Bridge, Photoshop, InDesign, Illustrator, and Premiere pro) were all working fine until a recent auto-update. As of today, none of them run—they all crash as soon as a window opens.

I was previously running macOS Ventura 13, and I've now updated to Sonoma 14 with no luck. I even reinstalled the previous versions of the progams, and they still crash. I used Bridge, Photoshop, and InDesign yesterday morning and they worked fine. There's no specific error window, just the standard "sorry, an error occured" message.

[kglad]

do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

[meganc3011977]

I'm trying this now (apps are currently being reinstalled), so hopefully it works!

[kglad]

keep us updated 

[meganc3011977]

Reading over what I wrote again, I should have been clearer—everything installs fine. Currently, Bridge and Photoshop get past the splash screen, open a window, and crash quickly after. Bridge is version 14.0.1, Photoshop is version 25.1, CC is up to date, I'm running macOS Sonoma 14.1.1.

I've tried the uninstall/restart/reinstall process a few times with no luck. Photoshop and Bridge keep having the same issue, even with older versions.

[kglad]

reset your preferences in the problematic programs.

[jane-e]

As of today, none of them run—they all crash as soon as a window opens.

...

I was previously running macOS Ventura 13, and I've now updated to Sonoma 14 with no luck.

By @meganc3011977

Hi Megan,

Are you filling out the crash reports and including your Adobe ID email address? I know that in Photoshop, the engineers read everyone. In addition, you can report in the Bugs section of the Photoshop forum that you have filled out the crash report and the engineers will reply to you there. 
https://community.adobe.com/t5/photoshop-ecosystem/ct-p/ct-photoshop?page=1&sort=latest_replies&filt...

InDesign and Bridge both use UserVoice instead of the Adobe forums for Bugs and Ideas.

https://adobebridge.uservoice.com/

https://indesign.uservoice.com/

You can post there, but if you solve it for Photoshop, then you will solve it for all three.

Did you update to Sonoma 14 or Sonoma 14.1.1? The 14.1 version created issues with Adobe apps that Apple fixed with the release of 14.1.1.

What (exact) versions of each applications are you using? What were the numbers of the previous versions that you also installed?

Jane

[meganc3011977]

I didn't add in my email to the crash report, but I sent several of them. The same crashing issue happened with an old version of Ventura, a newer version of Ventura, and the most recent update for Sonoma. So it's not an OS issue—this only stared happening with the most recent auto-updates from Adobe.

[jane-e]

The Photoshop team can't associate the crash report with you unless you include your Adobe ID email address. 

I'm not saying your issue is an OS issue; I only said that 14.1.1 fixed a log of bugs in Adobe applications that Apple introduced with earlier versions.

Jane

[meganc3011977 · Accepted solution]

I ended up on a call with an Adobe rep, and apparently the issue was GPU compositing being checked in the advanced performance settings for Photoshop. Not sure why it was spontaneously a new issue, but that's what fixed it!

[kglad]

all your adobe apps were crashing because of a photoshop preference???

[kglad]

yes, https://helpx.adobe.com/photoshop/using/preferences.html