Access Restricted, "Plugins are unavailable for your user type"

[Manuel27603607frqu]

Que dois-je faire pour avoir acces au plug in avec mon compte, il me semble avoir la version complete de la suite Adobe... 

[Nicollas35092896irbf]

Estou com o mesmo problema (J'ai le même problème)

[kglad]

@Nicollas35092896irbf @Manuel27603607frqu 

do you have an education, teams or enterprise subscription?

[Adriana_Ar�zaga5323]

i do, i have the same problem

[kglad]

@Adriana_Ar�zaga5323 

contact your admin.

[blindshift]

Do you have any suggestions for people not on any of those? I've just run into this problem as well and I'm on a personal license. Can't even access this on Adobe Exchange receiving the same error, yet I've installed plugins before.

[kglad]

@blindshift 

copy and paste here a screenshot of your account ala

[o_enricao]

I'm also having the same problem, on a personal creative cloud pro license. I can't navigate through the plugin options in the creative cloud app, nor can I download any plugin at all over the browser (it says "Plugins are unavailable for your user type" ). Any fixes?

[Tarun Saini]

Hi @o_enricao,

Welcome to the community! I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen 

Regards,

Tarun

[erinferinferinf]

This is a new problem in the last few days, I've posted more about it here: https://community.adobe.com/t5/exchange-bugs/access-restricted-plugins-are-unavailable-for-your-user...

We're working on a fix. It's concerning that people with personal accounts seem to be affected, that's unexpected...

[erinferinferinf · Accepted solution]

An update:  The change was rolled back. Let us know in this thread if you continue to experience this problem.