CC Desktop crashing?

[bob frost]

I've started a new thread since my last post about printer profiles mentioned a second problem in LR Classic where the Help/LR Classic option does not appear. That was cured by reinstalling LR, but it has now reappeared. After reading up on this, I followed one recommendation to go to ControlPanel/programs/uninstall-repair for the CC Desktop. I did the repair for the CC desktop and that cured the problem - the Help in LR Classic now worked again. Watching the Resource Monitor showed a lot of activity of the Adobe Crash Processor. So something is going wrong somewhere with the CC Desktop it seems?

bob Frost

[dj_paige]

Adobe has created such a mess with the names of its software, that sometimes it isn't clear what a person is discussing. What exactly is "CC Desktop"? What is the exact name on the icon you use to start this software?

[bob frost]

Creative Cloud Desktop. It starts itself at logon.

[dj_paige]

On my computer, there is an Adobe Creative Cloud (that's the exact name) application, the icon looks like this: https://en.m.wikipedia.org/wiki/File:Adobe_Creative_Cloud_rainbow_icon.svg

Is that what you are talking about, or some other software that I am not familiar with named "Creative Cloud Desktop"? But anyway, there is a "Creative Cloud Desktop" forum here ... perhaps you should post there.

[bob frost]

Well, the Adobe website has this:

"Download and install apps, share files, find fonts and Adobe Stock assets, set preferences, and more — all from the Creative Cloud desktop app. It installs automatically when you install your first Creative Cloud app."

So they refer to it as the 'Creative Cloud desktop app'. It is installed and is necessary for the installation of LR, PS, and all the Creative Cloud apps. It turns itself on and runs in the background whenever I use LR, PS, etc.

However, I have found that if I go to CC desktop Prefs, I can turn it off and prevent it running in the background. That stops the Adobe Crash Handler appearing in Windows Resource Monitor, while I can still use LR Classic. Just have to turn it back on when I want updates to LR, PS, etc.

Since the function of Adobe Crash Handler is to report crashes to Adobe, we might get a fix for this one day.

Bob Frost

[Ian Lyons]

Issues with the Creative Cloud App are best raised in the dedicated forum

https://community.adobe.com/t5/creative-cloud-desktop/ct-p/ct-creative-cloud-desktop?page=1&sort=lat...

[Ian Lyons]

@bob frost 

This thread in the forum that I linked to above may be the same or related to the issue you're seeing

https://community.adobe.com/t5/creative-cloud-desktop-discussions/dpc-watchdog-violation-caused-by-c...

[bob frost]

Thanks for your replies Ian. The reason why I posted here is that the problem with CC desktop seemed to be affecting LR Classic, and I hoped someone here would have an answer.  I hadn't heard of the CC Desktop forum before; it hasn't been listsed on any lists of forums I've seen. But now that you have pinpointed it, I will go there on a rainy day, and see what they have to say. I thought that by editing the desktop prefs, I had turned it off, but it has reappeared today! A persistant little ********.

Bob Frost

[Ian Lyons]

You can configure the CC APP not to launch on computer startup. However, some services will start anyway. I've attached a screenshot that should help you find where to disable auto start at login. I've been using these settings for as long as the CC App has existed.

[bob frost]

Hi Ian, 

Providing I run CC Desktop 6.6.0.611 (issued in April this year) along with LR Classic 14.3.1 and Photoshop 26.7, everything runs smoothly with not problems showing up in Win11 Resource Monitor. BUT as soon as I try to update LR or PS, CC Desktop insists on updating itself to 6.7.0.278 and then Adobe Crash Processor starts producing  up to 30 instances of CRDaemonHeartbeat.db-journal files. I assume this means that one of the dozen or so background progs that are updated with CC Desktop app is crashing.

I have not noticed any effect on LR Classic or PS so far, but I don't like progs misbehaving on my computer! I have regular system backups and have gone back several times to prove that is it simply this update of CC desktop group of files that is causing the problem. Any solution in sight from Adobe? I understand that the Adobe Crash processor report to Adobe.

I have posted this on the CC Desktop forum to see whether that gets a reply.

Bob Frost

[Ian Lyons]

I've already provided you with all that I know about CC App issues and where they're best discussed.