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Changes to Adobe Creative Cloud Storage Experience

Adobe Employee ,
Jan 03, 2024 Jan 03, 2024

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storage-experience-update-cc.jpg

 

To enhance the Adobe Creative Cloud storage experience, we would like to inform you of upcoming changes to the Creative Cloud file syncing service that may impact your workflow.

 

Creative Cloud has previously enabled personal users to save files on their local devices in a folder called Creative Cloud Files. The contents of this folder can be synced (copied) to the user’s cloud storage via a process that runs on the local device. You can access those files locally on the device in a folder named Creative Cloud Files or through the Creative Cloud website within the Launch More menu (from the Synced files option)

 

Discontinuation of Synced Files: We would like to inform you that the Synced Files feature in Creative Cloud will be discontinued. Starting February 1, 2024, the Creative Cloud desktop synchronization service and the folder and file-sharing capabilities of Creative Cloud Synced Files will be phased out.

 

Impact on Users: If you are a personal user (free or paid) relying on Creative Cloud Synced Files for file syncing, folder sharing, or collaborative work, please be aware of the following changes:

  • Files in the Creative Cloud Files local folder will no longer be copied to cloud storage.
  • Copies of files in cloud storage related to Synced Files will be deleted.
  • Files and folders shared with other users from Synced Files will no longer be accessible.
  • Adobe apps leveraging Creative Cloud Synced Files for cross-device file sharing will remove those integrations.

Your Assets are Secure: Rest assured, all assets in your local Creative Cloud Files folder on your device will remain intact and under your complete control. You have the option to leave the assets in the Creative Cloud Files folder or move them to other Adobe-supported storage solutions such as Frame.io or Adobe Experience Manager (AEM) assets. Additionally, third-party cloud storage solutions with sync capabilities are viable alternatives.

 

Adobe continues to offer and support cloud storage and syncing across Creative Cloud with Cloud Documents, Creative Cloud Libraries, Lightroom Cloud storage, and Frame.io cloud storage. None of these cloud storage solutions are impacted by this change.

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AnotherPhil_0-1686184455716.png Hey community! Upvote if this post was helpful, and leave a comment to join the conversation.

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App installs and updates , Files and libraries , Others

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Participant ,
Jan 24, 2024 Jan 24, 2024

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Could someone please explain how removing this function, which is vital to my workflow, "enhances" my "experience?"

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Explorer ,
Feb 13, 2024 Feb 13, 2024

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that's the marketing talk for the message...same price, reduced content.

In the food sector it's: the same price with smaller packaging because marketing "found out" customers demand smaller packages^^

 

In both cases it means...let's see how far we can go to maximise profits.
It doesn't make me happy either, but I have to say that the possibilities offered by the AI are more important to me than the storage space.

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New Here ,
Feb 01, 2024 Feb 01, 2024

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Oh good with the new Feb1 update, the "cloud files personal account" folder is once again forced on me with no recourse to fix.  THanks

 

This has been an issue for nearly 10 years....  The adobe provided regedit tool does not work.

 

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Community Expert ,
Feb 01, 2024 Feb 01, 2024

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can you explain @Errrmok 

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New Here ,
Feb 01, 2024 Feb 01, 2024

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bsadobe.PNG
It injected itself with no discernible way to remove.

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Community Expert ,
Feb 01, 2024 Feb 01, 2024

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what regedit tool helped you remove that folder?

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New Here ,
Feb 01, 2024 Feb 01, 2024

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https://helpx.adobe.com/creative-cloud/kb/remove-cc-files-folder-shortcut-navigation-panel.html Was updated on January 23 and does not work.

 

I cant remove it. Even after a full uninstall now.

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Community Expert ,
Feb 01, 2024 Feb 01, 2024

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thanks for that.

 

seems like a minor problem (to me).  is it causing a significant problem for you?

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New Here ,
Feb 05, 2024 Feb 05, 2024

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How exactly is it enhanced now, if it's over? Adobe really exhausts itself trying to piss off the users, frankly.

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Community Expert ,
Feb 05, 2024 Feb 05, 2024

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@cartumzefilmes 

 

(hopefully, something wonderful is about to be announced...)

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Community Beginner ,
Feb 16, 2024 Feb 16, 2024

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I'm at home trying to work remote today, but it seems Adobe has abandoned its users. I can't work from home anymore unless I carry a physical hard drive around with my files? Can't work with team members on the Cloud Its back to the 1990s courtesy of Adobe . . . ! I am a one very unhappy client, Adobe.

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Community Expert ,
Feb 16, 2024 Feb 16, 2024

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@rogerd61 

 

usb drives are more convenient for portability.

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Community Beginner ,
Feb 16, 2024 Feb 16, 2024

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Yes of course, just sarcasm on my part

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Community Expert ,
Feb 16, 2024 Feb 16, 2024

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ok

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Community Beginner ,
Feb 09, 2024 Feb 09, 2024

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Worse decision ever.. that is all I've got to say.

 

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Community Expert ,
Feb 10, 2024 Feb 10, 2024

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@jonnyholmes 

 

that's hyperbolic.

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Explorer ,
Feb 19, 2024 Feb 19, 2024

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At least a not userfriendly decision....

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New Here ,
Mar 05, 2024 Mar 05, 2024

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I'm trying not to freak out as I didn't see Adobe's e-mail message about stopping the CC file storage synching feature. I did not get a chance to download my files, and when I look at Creative Cloud storage app my files are GONE! It seems impossible to me that they would simply delete people's files without more than a couple e-mails of warning. I have years of content on there! I've talked to two support people and they are supremely unhelpful. I'm not sure what to do. Any help would be most appreciated!

 

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Community Expert ,
Mar 05, 2024 Mar 05, 2024

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they are all local on your (renamed) cc sync folder

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Community Beginner ,
Mar 12, 2024 Mar 12, 2024

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When I click the folder called: "C:\Users\gp73\Creative Cloud Files Personal Account ********@gmail.com 5A26442B48708773992015B9@AdobeID"
I cannot see anything within this folder? all my file are selected as "offline available".

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Community Expert ,
Mar 12, 2024 Mar 12, 2024

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is it a zipped file?

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Community Beginner ,
Mar 12, 2024 Mar 12, 2024

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Zero and nothing with the properties of this folder.Screenshot 2024-03-13 142913.png

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Community Expert ,
Mar 12, 2024 Mar 12, 2024

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that wasn't supposed to happen but i've seen one or two other similar reports.

 

for enterprise and teams, https://helpx.adobe.com/enterprise/kb/eol-cc-synced-files-for-business-plans.html

 

for individual subscribers, https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html

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Community Beginner ,
Mar 12, 2024 Mar 12, 2024

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I have followed all the instruction on this page, and still the same?
Am I suppose have my files in this folder on my PC, or only within the Creative Cloud Desktop only.

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