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1

Cloud Desktop App startet nicht/Neuinstallation nicht möglich (MacOS)

Community Beginner ,
Sep 29, 2022 Sep 29, 2022

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Das ganze bezieht sich auf MacOS 12.6.

Gestern morgen hab ich die Meldung von der Cloud Desktop App bekommen das es ein Problem gibt und sie nicht gestartet werden kann. Irgendwann kam dann die Option zum reparieren. Hat nichts gerbacht.

Alle anderen Programme wie ID oder PS lassen sich normal starten.

Hab mir dann den Installer der Cloud App geladen. Nach dem Doppelklick auf die App sehe ich kurz ein buntes Fenster welches direkt wieder verschwindet und erhalte dann einen Fehlerbericht.

 

Danach habe ich die Cloud Dekstop App mit dem Cleaner die hier überall empfpholen werden entfernt. Zusätzlich dann alle Caches und Einstellungen gelöscht die ich finden konnte. Hat auch keine Abhilfe gebracht.

 

Hab dann mal eine andere Adobe App geladen und versucht zu installieren. Gleiches Problem. Doppelklick auf die App und ich erhalte direkt einen Fehlerbericht. Da mir kein andere Anbieter eingefallen ist der eine App als Routine zum Installieren nutzt hab ich mal eine pkg probiert und das ging ohne Probleme. Ansosten läuft auch alles normal.

 

Ich habe die Apps zum Installieren auch mal manuell in den Sicherheitseinstellungen Vollzugriff gegeben. Hat auch nichts gerbacht.

 

Das Problem kam wirklich über Nacht und ich kann mir so überhaupt gar nicht erklären was das jetzt sein soll. Irgendwelche Ideen? 

 

Hier noch der Fehlerbericht, vielleicht kann einer was mit anfangen.

 

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process:               Install [1307]
Path:                  /Volumes/VOLUME/*/Creative Cloud Installer.app/Contents/MacOS/Install
Identifier:            com.adobe.cc.Install
Version:               2.10.0.17 (2.10.0.17)
Code Type:             X86-64 (Native)
Parent Process:        launchd [1]
User ID:               501

Date/Time:             2022-09-29 11:59:04.0068 +0200
OS Version:            macOS 12.6 (21G115)
Report Version:        12
Anonymous UUID:        8E07846E-A1A3-2016-87EE-720EBBC7F387


Time Awake Since Boot: 810 seconds

System Integrity Protection: enabled

Crashed Thread:        21  com.adobe.ngl-GetCachedProfile-0x700001eac000

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Codes:       0x0000000000000001, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Termination Reason:    Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process:   exc handler [1307]

VM Region Info: 0 is not in any region.  Bytes before following region: 4424761344
      REGION TYPE                    START - END         [ VSIZE] PRT/MAX SHRMOD  REGION DETAIL
      UNUSED SPACE AT START
--->  
      __TEXT                      107bc8000-108044000    [ 4592K] r-x/r-x SM=COW  ...MacOS/Install

Thread 0::  Dispatch queue: com.apple.main-thread
0   WebCore                       	    0x7ff906d5f34a WebCore::HTMLDocumentParser::pumpTokenizer(WebCore::HTMLDocumentParser::SynchronousMode) + 298
1   WebCore                       	    0x7ff90847d56a WebCore::HTMLDocumentParser::insert(WebCore::SegmentedString&&) + 122
2   WebCore                       	    0x7ff90847e4dc WebCore::HTMLDocumentParser::parseDocumentFragment(WTF::String const&, WebCore::DocumentFragment&, WebCore::Element&, WebCore::ParserContentPolicy) + 1132
3   WebCore                       	    0x7ff9082ff01a WebCore::createFragmentForInnerOuterHTML(WebCore::Element&, WTF::String const&, WebCore::ParserContentPolicy) + 122
4   WebCore                       	    0x7ff90817b335 WebCore::Element::setInnerHTML(WTF::String const&) + 101
5   WebCore                       	    0x7ff9072c40c8 WebCore::setJSElement_innerHTML(JSC::JSGlobalObject*, long long, long long, JSC::PropertyName) + 200
6   JavaScriptCore                	    0x7ff81ecf4e40 JSC::JSObject::putInlineSlow(JSC::JSGlobalObject*, JSC::PropertyName, JSC::JSValue, JSC::PutPropertySlot&) + 656
7   JavaScriptCore                	    0x7ff81dddd619 llint_slow_path_put_by_id + 1001
8   JavaScriptCore                	    0x7ff81e195bb0 llint_entry + 44572
9   JavaScriptCore                	    0x7ff81e1a7e8e llint_entry + 119034
10  JavaScriptCore                	    0x7ff81e1a7e8e llint_entry + 119034
11  JavaScriptCore                	    0x7ff81e1a7e8e llint_entry + 119034
12  JavaScriptCore                	    0x7ff81e1a7e8e llint_entry + 119034
13  JavaScriptCore                	    0x7ff81e1a7e17 llint_entry + 118915
14  JavaScriptCore                	    0x7ff81e1a7e17 llint_entry + 118915
15  JavaScriptCore                	    0x7ff81e1a7e17 llint_entry + 118915
16  JavaScriptCore                	    0x7ff81e18ab8d vmEntryToJavaScript + 216
17  JavaScriptCore                	    0x7ff81e94d4f1 JSC::Interpreter::executeCall(JSC::JSGlobalObject*, JSC::JSObject*, JSC::CallData const&, JSC::JSValue, JSC::ArgList const&) + 561
18  JavaScriptCore                	    0x7ff81ec71da1 JSC::boundThisNoArgsFunctionCall(JSC::JSGlobalObject*, JSC::CallFrame*) + 513
19  JavaScriptCore                	    0x7ff81e1aa497 llint_entry + 128771
20  JavaScriptCore                	    0x7ff81e1a7e8e llint_entry + 119034
21  JavaScriptCore                	    0x7ff81e1a7e8e llint_entry + 119034
22  JavaScriptCore                	    0x7ff81e1a7e17 llint_entry + 118915
23  JavaScriptCore                	    0x7ff81e1a7e17 llint_entry + 118915
24  JavaScriptCore                	    0x7ff81e1a7e17 llint_entry + 118915
25  JavaScriptCore                	    0x7ff81e1a7e17 llint_entry + 118915
26  JavaScriptCore                	    0x7ff81e18ab8d vmEntryToJavaScript + 216
27  JavaScriptCore                	    0x7ff81e94d4f1 JSC::Interpreter::executeCall(JSC::JSGlobalObject*, JSC::JSObject*, JSC::CallData const&, JSC::JSValue, JSC::ArgList const&) + 561
28  JavaScriptCore                	    0x7ff81ec71da1 JSC::boundThisNoArgsFunctionCall(JSC::JSGlobalObject*, JSC::CallFrame*) + 513
29  JavaScriptCore                	    0x7ff81e1aa497 llint_entry + 128771
30  JavaScriptCore                	    0x7ff81e1a7e8e llint_entry + 119034
31  JavaScriptCore                	    0x7ff81e18ab8d vmEntryToJavaScript + 216
32  JavaScriptCore                	    0x7ff81e94d4f1 JSC::Interpreter::executeCall(JSC::JSGlobalObject*, JSC::JSObject*, JSC::CallData const&, JSC::JSValue, JSC::ArgList const&) + 561
33  JavaScriptCore                	    0x7ff81eba2b6f JSC::profiledCall(JSC::JSGlobalObject*, JSC::ProfilingReason, JSC::JSValue, JSC::CallData const&, JSC::JSValue, JSC::ArgList const&, WTF::NakedPtr<JSC::Exception>&) + 111
34  WebCore                       	    0x7ff908fadee5 -[WebScriptObject callWebScriptMethod:withArguments:] + 773
35  Foundation                    	    0x7ff805e5e527 __NSThreadPerformPerform + 179
36  CoreFoundation                	    0x7ff8050aa35a __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
37  CoreFoundation                	    0x7ff8050aa2c2 __CFRunLoopDoSource0 + 180
38  CoreFoundation                	    0x7ff8050aa0a2 __CFRunLoopDoSources0 + 340
39  CoreFoundation                	    0x7ff8050a8a50 __CFRunLoopRun + 892
40  CoreFoundation                	    0x7ff8050a8014 CFRunLoopRunSpecific + 562
41  HIToolbox                     	    0x7ff80e1c55e6 RunCurrentEventLoopInMode + 292
42  HIToolbox                     	    0x7ff80e1c5213 ReceiveNextEventCommon + 283
43  HIToolbox                     	    0x7ff80e1c50e5 _BlockUntilNextEventMatchingListInModeWithFilter + 70
44  AppKit                        	    0x7ff807a18fad _DPSNextEvent + 927
45  AppKit                        	    0x7ff807a1766a -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1394
46  AppKit                        	    0x7ff807a09d19 -[NSApplication run] + 586
47  AppKit                        	    0x7ff8079ddc97 NSApplicationMain + 817
48  Install                       	       0x107bd025a 0x107bc8000 + 33370
49  Install                       	       0x107c4d41e 0x107bc8000 + 545822
50  Install                       	       0x107bca174 0x107bc8000 + 8564

Thread 1:
0   libsystem_pthread.dylib       	    0x7ff804fdff48 start_wqthread + 0

Thread 2::  Dispatch queue: com.apple.SkyLight.UpdateManager.SerialSema
0   libsystem_kernel.dylib        	    0x7ff804fa79b6 semaphore_wait_trap + 10
1   SkyLight                      	    0x7ff809f4433f invocation function for block in (anonymous namespace)::InterprocessSerialSemaphore::asyncWait(void (int) block_pointer) + 35
2   libdispatch.dylib             	    0x7ff804e2c0cc _dispatch_call_block_and_release + 12
3   libdispatch.dylib             	    0x7ff804e2d317 _dispatch_client_callout + 8
4   libdispatch.dylib             	    0x7ff804e33317 _dispatch_lane_serial_drain + 672
5   libdispatch.dylib             	    0x7ff804e33dfd _dispatch_lane_invoke + 366
6   libdispatch.dylib             	    0x7ff804e3deee _dispatch_workloop_worker_thread + 753
7   libsystem_pthread.dylib       	    0x7ff804fe0fd0 _pthread_wqthread + 326
8   libsystem_pthread.dylib       	    0x7ff804fdff57 start_wqthread + 15

Thread 3:
0   libsystem_pthread.dylib       	    0x7ff804fdff48 start_wqthread + 0

Thread 4:
0   libsystem_kernel.dylib        	    0x7ff804faa3ea __psynch_cvwait + 10
1   libsystem_pthread.dylib       	    0x7ff804fe4a6f _pthread_cond_wait + 1249
2   Install                       	       0x107df388d 0x107bc8000 + 2275469
3   Install                       	       0x107e01775 0x107bc8000 + 2332533
4   libsystem_pthread.dylib       	    0x7ff804fe44e1 _pthread_start + 125
5   libsystem_pthread.dylib       	    0x7ff804fdff6b thread_start + 15

Thread 5:: JavaScriptCore libpas scavenger
0   libsystem_kernel.dylib        	    0x7ff804faa3ea __psynch_cvwait + 10
1   libsystem_pthread.dylib       	    0x7ff804fe4a6f _pthread_cond_wait + 1249
2   JavaScriptCore                	    0x7ff81dec900b scavenger_thread_main + 1627
3   libsystem_pthread.dylib       	    0x7ff804fe44e1 _pthread_start + 125
4   libsystem_pthread.dylib       	    0x7ff804fdff6b thread_start + 15

Thread 6:
0   libsystem_pthread.dylib       	    0x7ff804fdff48 start_wqthread + 0

Thread 7:
0   libsystem_pthread.dylib       	    0x7ff804fdff48 start_wqthread + 0

Thread 8:
0   libsystem_pthread.dylib       	    0x7ff804fdff48 start_wqthread + 0

Thread 9:
0   libsystem_pthread.dylib       	    0x7ff804fdff48 start_wqthread + 0

Thread 10::  Dispatch queue: NSCGSDisableUpdates
0   libsystem_kernel.dylib        	    0x7ff804fa79ce semaphore_timedwait_trap + 10
1   libdispatch.dylib             	    0x7ff804e2d848 _dispatch_sema4_timedwait + 72
2   libdispatch.dylib             	    0x7ff804e2dc75 _dispatch_semaphore_wait_slow + 58
3   SkyLight                      	    0x7ff809f4412e CGSUpdateManager::enable_updates_common() + 1038
4   SkyLight                      	    0x7ff809f44b7e SLSReenableUpdateTokenWithSeed + 130
5   libdispatch.dylib             	    0x7ff804e2c0cc _dispatch_call_block_and_release + 12
6   libdispatch.dylib             	    0x7ff804e2d317 _dispatch_client_callout + 8
7   libdispatch.dylib             	    0x7ff804e33317 _dispatch_lane_serial_drain + 672
8   libdispatch.dylib             	    0x7ff804e33dfd _dispatch_lane_invoke + 366
9   libdispatch.dylib             	    0x7ff804e3deee _dispatch_workloop_worker_thread + 753
10  libsystem_pthread.dylib       	    0x7ff804fe0fd0 _pthread_wqthread + 326
11  libsystem_pthread.dylib       	    0x7ff804fdff57 start_wqthread + 15

Thread 11:
0   libsystem_pthread.dylib       	    0x7ff804fdff48 start_wqthread + 0

Thread 12:
0   libsystem_pthread.dylib       	    0x7ff804fdff48 start_wqthread + 0

Thread 13:
0   libsystem_pthread.dylib       	    0x7ff804fdff48 start_wqthread + 0

Thread 14:: com.apple.NSEventThread
0   libsystem_kernel.dylib        	    0x7ff804fa797a mach_msg_trap + 10
1   libsystem_kernel.dylib        	    0x7ff804fa7ce8 mach_msg + 56
2   CoreFoundation                	    0x7ff8050aa540 __CFRunLoopServiceMachPort + 319
3   CoreFoundation                	    0x7ff8050a8bd0 __CFRunLoopRun + 1276
4   CoreFoundation                	    0x7ff8050a8014 CFRunLoopRunSpecific + 562
5   AppKit                        	    0x7ff807b869ce _NSEventThread + 132
6   libsystem_pthread.dylib       	    0x7ff804fe44e1 _pthread_start + 125
7   libsystem_pthread.dylib       	    0x7ff804fdff6b thread_start + 15

Thread 15:: LocalStorage
0   libsystem_kernel.dylib        	    0x7ff804faa3ea __psynch_cvwait + 10
1   libsystem_pthread.dylib       	    0x7ff804fe4a6f _pthread_cond_wait + 1249
2   JavaScriptCore                	    0x7ff81de25f20 WTF::ParkingLot::parkConditionallyImpl(void const*, WTF::ScopedLambda<bool ()> const&, WTF::ScopedLambda<void ()> const&, WTF::TimeWithDynamicClockType const&) + 2416
3   WebKitLegacy                  	    0x7ff81bfc506a bool WTF::Condition::waitUntilUnchecked<WTF::Lock>(WTF::Lock&, WTF::TimeWithDynamicClockType const&) + 154
4   WebKitLegacy                  	    0x7ff81bfc87d5 WebCore::StorageThread::threadEntryPoint() + 245
5   JavaScriptCore                	    0x7ff81de43306 WTF::Thread::entryPoint(WTF::Thread::NewThreadContext*) + 246
6   JavaScriptCore                	    0x7ff81dc66629 WTF::wtfThreadEntryPoint(void*) + 9
7   libsystem_pthread.dylib       	    0x7ff804fe44e1 _pthread_start + 125
8   libsystem_pthread.dylib       	    0x7ff804fdff6b thread_start + 15

Thread 16:: com.apple.CFStream.LegacyThread
0   libsystem_kernel.dylib        	    0x7ff804fa797a mach_msg_trap + 10
1   libsystem_kernel.dylib        	    0x7ff804fa7ce8 mach_msg + 56
2   CoreFoundation                	    0x7ff8050aa540 __CFRunLoopServiceMachPort + 319
3   CoreFoundation                	    0x7ff8050a8bd0 __CFRunLoopRun + 1276
4   CoreFoundation                	    0x7ff8050a8014 CFRunLoopRunSpecific + 562
5   CoreFoundation                	    0x7ff80512526e _legacyStreamRunLoop_workThread + 249
6   libsystem_pthread.dylib       	    0x7ff804fe44e1 _pthread_start + 125
7   libsystem_pthread.dylib       	    0x7ff804fdff6b thread_start + 15

Thread 17:
0   libsystem_platform.dylib      	    0x7ff804ff76cc _platform_strlen + 44
1   libsystem_c.dylib             	    0x7ff804eb0eaa __vfprintf + 5000
2   libsystem_c.dylib             	    0x7ff804ebd630 vsprintf_l + 184
3   libsystem_c.dylib             	    0x7ff804ec34a0 sprintf + 160
4   Install                       	       0x107ca3c2a 0x107bc8000 + 900138
5   Install                       	       0x107d40745 0x107bc8000 + 1541957
6   Install                       	       0x107ca4384 0x107bc8000 + 902020
7   Install                       	       0x107d470f6 0x107bc8000 + 1569014
8   Install                       	       0x107d4629d 0x107bc8000 + 1565341
9   Install                       	       0x107d45e77 0x107bc8000 + 1564279
10  Install                       	       0x107c62d31 0x107bc8000 + 634161
11  Install                       	       0x107c060af 0x107bc8000 + 254127
12  Install                       	       0x107c20cdd 0x107bc8000 + 363741
13  Install                       	       0x107c3c2c2 0x107bc8000 + 475842
14  Install                       	       0x107c415e5 0x107bc8000 + 497125
15  Install                       	       0x107c413f7 0x107bc8000 + 496631
16  Install                       	       0x107df34ea 0x107bc8000 + 2274538
17  libsystem_pthread.dylib       	    0x7ff804fe44e1 _pthread_start + 125
18  libsystem_pthread.dylib       	    0x7ff804fdff6b thread_start + 15

Thread 18:: CVDisplayLink
0   libsystem_kernel.dylib        	    0x7ff804faa3ea __psynch_cvwait + 10
1   libsystem_pthread.dylib       	    0x7ff804fe4aa4 _pthread_cond_wait + 1302
2   CoreVideo                     	    0x7ff80ccf4e60 CVDisplayLink::waitUntil(unsigned long long) + 370
3   CoreVideo                     	    0x7ff80ccf3ddc CVDisplayLink::runIOThread() + 526
4   libsystem_pthread.dylib       	    0x7ff804fe44e1 _pthread_start + 125
5   libsystem_pthread.dylib       	    0x7ff804fdff6b thread_start + 15

Thread 19:
0   libsystem_kernel.dylib        	    0x7ff804fa90ea __ulock_wait + 10
1   libsystem_pthread.dylib       	    0x7ff804fe5c95 _pthread_join + 358
2   Install                       	       0x107df355a 0x107bc8000 + 2274650
3   Install                       	       0x107c0ef25 0x107bc8000 + 290597
4   Install                       	       0x107c0f2a8 0x107bc8000 + 291496
5   Install                       	       0x107df34ea 0x107bc8000 + 2274538
6   libsystem_pthread.dylib       	    0x7ff804fe44e1 _pthread_start + 125
7   libsystem_pthread.dylib       	    0x7ff804fdff6b thread_start + 15

Thread 20:
0   libsystem_kernel.dylib        	    0x7ff804faa2be __semwait_signal + 10
1   libsystem_c.dylib             	    0x7ff804ebe863 nanosleep + 196
2   libsystem_c.dylib             	    0x7ff804ebe799 usleep + 53
3   Install                       	       0x107ddbc06 0x107bc8000 + 2178054
4   Install                       	       0x107c0f37f 0x107bc8000 + 291711
5   Install                       	       0x107df34ea 0x107bc8000 + 2274538
6   libsystem_pthread.dylib       	    0x7ff804fe44e1 _pthread_start + 125
7   libsystem_pthread.dylib       	    0x7ff804fdff6b thread_start + 15

Thread 21 Crashed:: com.adobe.ngl-GetCachedProfile-0x700001eac000
0   CoreFoundation                	    0x7ff805033504 CFStringGetLength + 10
1   CoreFoundation                	    0x7ff80504693c CFStringCompare + 24
2   Install                       	       0x107cb656b 0x107bc8000 + 976235
3   Install                       	       0x107dc49c3 0x107bc8000 + 2083267
4   Install                       	       0x107dc46d4 0x107bc8000 + 2082516
5   Install                       	       0x107dc4a54 0x107bc8000 + 2083412
6   Install                       	       0x107d78b0b 0x107bc8000 + 1772299
7   Install                       	       0x107dc4fe4 0x107bc8000 + 2084836
8   Install                       	       0x107dc5190 0x107bc8000 + 2085264
9   Install                       	       0x107d744b3 0x107bc8000 + 1754291
10  Install                       	       0x107dc6141 0x107bc8000 + 2089281
11  Install                       	       0x107dc6313 0x107bc8000 + 2089747
12  Install                       	       0x107d9081e 0x107bc8000 + 1869854
13  Install                       	       0x107dc64dd 0x107bc8000 + 2090205
14  Install                       	       0x107dc6548 0x107bc8000 + 2090312
15  Install                       	       0x107dcacab 0x107bc8000 + 2108587
16  Install                       	       0x107c5f491 0x107bc8000 + 619665
17  Install                       	       0x107c650c3 0x107bc8000 + 643267
18  Install                       	       0x107c825b5 0x107bc8000 + 763317
19  Install                       	       0x107c824e8 0x107bc8000 + 763112
20  Install                       	       0x107c82742 0x107bc8000 + 763714
21  libsystem_pthread.dylib       	    0x7ff804fe44e1 _pthread_start + 125
22  libsystem_pthread.dylib       	    0x7ff804fdff6b thread_start + 15

Thread 22:: com.adobe.ngl-ProcessNglIngestEvents-0x700001f2f000
0   libsystem_kernel.dylib        	    0x7ff804faa3ea __psynch_cvwait + 10
1   libsystem_pthread.dylib       	    0x7ff804fe4a6f _pthread_cond_wait + 1249
2   libc++.1.dylib                	    0x7ff804f42d93 std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::mutex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 93
3   Install                       	       0x107d2d476 0x107bc8000 + 1463414
4   Install                       	       0x107c825b5 0x107bc8000 + 763317
5   Install                       	       0x107c824e8 0x107bc8000 + 763112
6   Install                       	       0x107c82742 0x107bc8000 + 763714
7   libsystem_pthread.dylib       	    0x7ff804fe44e1 _pthread_start + 125
8   libsystem_pthread.dylib       	    0x7ff804fdff6b thread_start + 15

Thread 23:: com.adobe.ngl-MonitorSuccessEventsThread-0x700001fb2000
0   libsystem_kernel.dylib        	    0x7ff804faa3ea __psynch_cvwait + 10
1   libsystem_pthread.dylib       	    0x7ff804fe4a6f _pthread_cond_wait + 1249
2   libc++.1.dylib                	    0x7ff804f42d93 std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::mutex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 93
3   Install                       	       0x107d2dc0c 0x107bc8000 + 1465356
4   Install                       	       0x107c825b5 0x107bc8000 + 763317
5   Install                       	       0x107c824e8 0x107bc8000 + 763112
6   Install                       	       0x107c82742 0x107bc8000 + 763714
7   libsystem_pthread.dylib       	    0x7ff804fe44e1 _pthread_start + 125
8   libsystem_pthread.dylib       	    0x7ff804fdff6b thread_start + 15


Thread 21 crashed with X86 Thread State (64-bit):
  rax: 0x0000000000000000  rbx: 0x0000000000000000  rcx: 0x00007ff804fa797a  rdx: 0x0000000000000001
  rdi: 0x0000000000000000  rsi: 0x0000000108057ee8  rbp: 0x0000700001eab7e0  rsp: 0x0000700001eab7b8
   r8: 0x000000000000e703   r9: 0x0000000000000000  r10: 0x0000000000000048  r11: 0x0000000000000206
  r12: 0x00007fdc51f44aa0  r13: 0x00007fdc53606b60  r14: 0x0000000000000001  r15: 0x0000000108057ee8
  rip: 0x00007ff805033504  rfl: 0x0000000000010246  cr2: 0x0000000000000000
  
Logical CPU:     0
Error Code:      0x00000004 (no mapping for user data read)
Trap Number:     14

Thread 21 instruction stream:
  cd ff ff ff d3 ff ff ff-e9 04 00 00 00 90 90 90  ................
  90 55 48 89 e5 53 50 48-89 fb bf 08 00 00 00 e8  .UH..SPH........
  a4 9c ff ff 84 c0 74 21-48 8b 05 0d 0a ad 42 48  ......t!H.....BH
  83 38 00 74 14 bf 02 00-00 00 48 89 de e8 9e 8c  .8.t......H.....
  1b 00 48 89 1d d3 b9 53-41 48 83 c4 08 5b 5d c3  ..H....SAH...[].
  90 e9 cd 37 11 00 40 f6-c7 01 0f 85 b0 28 12 00  ...7..@......(..
 [48]8b 07 48 85 c0 74 2b-48 8d 0d a5 b9 53 41 48  H..H..t+H....SAH	<==
  3b 01 74 1f 48 8b 0d b9-5e 70 41 48 39 c8 74 13  ;.t.H...^pAH9.t.
  a8 01 74 52 48 8b 15 a9-09 ad 42 48 23 02 48 39  ..tRH.....BH#.H9
  c8 75 43 48 8b 4f 08 83-e1 05 48 8b 47 08 83 f9  .uCH.O....H.G...
  04 75 0a a8 60 74 0f 48-8b 47 10 eb 20 a8 60 74  .u..`t.H.G.. .`t
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External Modification Summary:
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    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
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    thread_create: 0
    thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=1.0G resident=0K(0%) swapped_out_or_unallocated=1.0G(100%)
Writable regions: Total=925.4M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=925.4M(100%)

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REGION TYPE                        SIZE    COUNT (non-coalesced) 
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===========                     =======  ======= 
TOTAL                              2.2G     1360 
TOTAL, minus reserved VM space     1.9G     1360 



-----------
Full Report
-----------

{"app_name":"Install","timestamp":"2022-09-29 11:59:12.00 +0200","app_version":"2.10.0.17","slice_uuid":"7b83ea46-94dc-3e8d-a5d1-74945eff54a8","build_version":"2.10.0.17","platform":1,"bundleID":"com.adobe.cc.Install","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.6 (21G115)","incident_id":"F4C3B8AD-3217-457C-B50E-5ADF10F1B5A1","name":"Install"}
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correct answers 1 Correct answer

Community Beginner , Oct 04, 2022 Oct 04, 2022

Magic... After the weekend and a holiday, today the installation of the Cloud Desktop app worked.

I downloaded the app again beforehand. No idea if there was an update in the meantime.

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Community Expert ,
Sep 30, 2022 Sep 30, 2022

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try to repair the cc desktop app - https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

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Community Beginner ,
Oct 04, 2022 Oct 04, 2022

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Thanks for the help. But I can't really take it seriously.
Visual C++ under MacOS?

Except for uninstalling all programs, which I will not do at the risk that then nothing works, I have done the rest concerning the Cloud App everything.

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Community Beginner ,
Oct 04, 2022 Oct 04, 2022

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Magic... After the weekend and a holiday, today the installation of the Cloud Desktop app worked.

I downloaded the app again beforehand. No idea if there was an update in the meantime.

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Community Expert ,
Oct 04, 2022 Oct 04, 2022

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good to hear.

 

and the reason my post says "...following each applicable step" is because not all steps apply to all users (as you noted).

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