cloud storage

[Maria258130447and]

no matter how many files you delete, the capacity of the cloud does not decrease

[Tarun Saini · Accepted solution]

Hi there,

Thanks for reaching out. Are you trying to delete your files to increase cloud storage? Would you mind telling us the method you're following in order to delete your files? I would recommend you to check this article and let us know if that helps:- https://helpx.adobe.com/in/creative-cloud/kb/file-storage-quota.html

Regards,

Tarun

[jane-e · Accepted solution]

@Maria258130447and 

Have you permanently deleted the files from the deleted folder?

Jane

[adrianb42646575]

I'm having the same issue I deleted the files from the deleted folder (strange, you have to do it twice) and have a max 6 GB on the Cloud, but it remains at over 80 GB. Very strange - I'm trying to find a reasonable workflow for me working at several locations and this worries me is it buggy?

[kglad]

@adrianb42646575 

open your cc desktop app

click the cloud icon at the upper right

click cc web

check the files in the 7 folders (4 in your files, 2 in libraries with you, 1 in shared with you

check the lightroom link at the page's lower left

delete unneeded files in those 8 locations

open your mobile cc app > files delete unwanted files

finally delete the files in your cc web deleted folder, https://helpx.adobe.com/creative-cloud/help/delete-files-permanently.html