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Create Cloud prevents Win11 screen saver from activating.

Engaged ,
Sep 17, 2022 Sep 17, 2022

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You've managed to mess it up again Adobe.  If I allow creative cloud to load and run in the system tray, it will prevent my Windows 11 screen saver from activating after 3 mins of inactivity ... this is a big deal for OLED monitor users (i.e. most professionals).

 

When exit CC (no longer running in my systray), my screen saver activates correctly after 3 mins of inactivity.  So CC is clearly doing something that prevents screen saver activation ... what sort of behind the users back tasks are you running Adobe?

 

Rob

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Community Expert ,
Sep 19, 2022 Sep 19, 2022

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open the cc app > click all 4 icons.

 

test to see if your ssaver starts working again 

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Adobe Employee ,
Sep 19, 2022 Sep 19, 2022

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Hi Rob,

 

We're sorry to hear about your difficulties. Could you please open the Creative Cloud Desktop app and go to Help > About Creative Cloud and share the info from there in a screenshot? 

 

Please share the Adobe logs with us by uploading them to a cloud storage service & sharing a link with us to download the file via private message. We can share the info with the product team so that they can investigate the issue further.

 

Here is the link to get the Adobe logs:- https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards,

Tarun

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Community Expert ,
Sep 19, 2022 Sep 19, 2022

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@Tarun Saini 

 

if you're looking for users with similar problems, there are quite a few here https://community.adobe.com/t5/creative-cloud-services-discussions/creative-cloud-desktop-preventing...

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Adobe Employee ,
Sep 19, 2022 Sep 19, 2022

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Hi @kglad,

 

I appreciate you sharing the thread. Once I get all the information from the user and our engineering team, I will post the resolution.

 

Regards,

Tarun

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Community Expert ,
Sep 19, 2022 Sep 19, 2022

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great.

 

users from that thread have posted two solutions that provide work-arounds including the one i posted here.

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Guest
Sep 19, 2022 Sep 19, 2022

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Same thing here:

 

Bob26196012yh0x_0-1663636786363.png

 

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Adobe Employee ,
Oct 03, 2022 Oct 03, 2022

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Hi @Rob Ainscough , @Deleted User

 

I hope you're doing well. Could you please open the Creative Cloud Desktop Application and click on the four buttons which are on the right-hand side of the app (Fonts, Notifications, Cloud and profile icon) & check if that helps? 

TarunSaini_0-1664795885853.png

 

You can also check this community link and try the steps mentioned in it:- https://community.adobe.com/t5/creative-cloud-services-discussions/creative-cloud-desktop-preventing...

 

Let us know if that helps.

 

Regards,

Tarun

 

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Community Expert ,
Oct 03, 2022 Oct 03, 2022

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if @Tarun Saini's suggestion fails, or you want a longer term solution to prevent the adobe cc app from interfering with your monitor sleeping, use the command line

 

powercfg /requestsoverride process "creative cloud.exe" display system

 

(solution supplied by @tsmith35x)

 

you can also exit the cc app (click upper left hamburger menu > file > exit cc app)

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