Creative Cloud App for iOS missing in store

[vismed. QM]

Hi Forum..

When I go to the Apple iOS Appstore and search for the "Creative Cloud" app from Adobe, there is actually no application "Creative Cloud" in the App Store in Germany. And I want to know why? Is there an alternative app know? Did Adobe changed something?

I am getting the message, "This Application is not available in your region", which doesn’t makes sense, because I have installed it before and I have to organize my fonts and libraries on all of my devices. I was able to install the Creative Cloud App on my newly bought iPad Pro ONLY because it was in my history of recently installed applications on other devices. 

So ... where ist the app gone Adobe? 🙂

[vismed. QM]

That's all I have ...

[kglad]

your first screenshot in your first message shows it's already installed.

[vismed. QM]

Yes, because I installed it before on another device. Maybe a year ago or longer before I don't remember. That was the only reason I was able to install the Creative Cloud App on my new device. What I want to know is where is the Creative Cloud app in the App Store. Because it is not displayed in the anymore. You can't find it anywhere. 

When you search for the Creative Cloud app in the App Store on a mobile device. Can you see the app? I can't. It's not there.

[kglad]

i don't see it on the ios store (northwest usa), either despite having it on my computer.  i never found it useful for anything on my iphone (as opposed to the desktop app), so i don't foresee any great loss.

[vismed. QM]

You need it to implement fonts on iOS devices or manage your libraries 🙂 

[kglad]

maybe adobe removed the app.  if they did, i don't know why and haven't seen, or at least, i don't recall seeing others report this.

[vismed. QM]

Yes maybe ... thank you for your help so far.

[kglad]

let us know if it reappears.  (also make your ios os is updated.)

[vismed. QM]

Thank you. I will do. My OS devices are all up-to-date. 

[kglad]

yes, i updated to ios 17.71 today and still see no cc app offered, though the one i have from a previous install still works.  ios 18 i'm not sure about.

[vismed. QM]

It really seems, that Adobe has removed the app ... . I also looked at stores in different countries. The app is gone. 

[kglad]

maybe they're getting ready to discontinue or overhaul the services it offers.

[vismed. QM]

👍🏻

[jane-e]

@vismed. QM 

From Adobe Help:

Note:

Adobe is discontinuing Creative Cloud Synced files. They will no longer be accessible in the Creative Cloud mobile app for all users starting February 1, 2024. You can download your synced files on or before March 2, 2024, after which they will no longer be available on Adobe's servers. More information on accessing and downloading synced files is provided here.

https://helpx.adobe.com/creative-cloud/help/creative-cloud-mobile.html

Jane

[kglad]

@jane-e 

this thread is unrelated to cc sync services.

[vismed. QM]

I've got an eMail from Adobe. The app is discontinued ... 

[kglad]

@vismed. QM 

thanks for the update.

[jimbojet]

Is there a reason my comment was removed? To summarize, it is very irresponsible of Adobe to deprecate an app without any warning (in app or otherwise), press release, or documentation update.