Creative Cloud App Not Displaying Correctly

[notyetplayed]

This has happened a few times and it usually fixes itself, but this time it seems to be stuck. I've tried repairing, reinstalling, but nothing fixes it. The window for the Creative Cloud app is offset and I can't get to the right side of the view.

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[notyetplayed]

Hi @kglad ,

I've already tried this. It doesn't refresh.

[notyetplayed]

Here's a video example. I tried using Ctrl+Alt+R in this, but also show how it's somewhat functional, I just can't access the full screen. I have tried repairing using the uninstaller and reinstalling. I really don't want to lose everything with a full uninstall.

https://youtu.be/2GrYdJ4b0ak

[kglad · Accepted solution]

scale your display to 100%

[notyetplayed]

So this works, but now I have to figure out how to make everything bigger on my screen. Working with screen resolution, text size, etc, but at least Creative Cloud looks fine now. Thank you!

[kglad]

i don't know why cc desktop app is having trouble with your scale settings.  but, while it's a hassle, you can scale at 100% when you need to use the cc app and then reset to your preferred scaling at other times.

[notyetplayed]

Agreed. I'll see if I can keep it at 100%, but it's also been this way for a while. Something must be triggering it, but better to be at a setting that works for now.

[kglad]

when there's a desktop update, that might solve the problem.