Creative Cloud Program Update Bandwidth Issue.

[Nick Stevenson]

Creative Cloud has been using all my bandwidth for all updates on my Windows 11 laptop for the last 2+ years. Now it has become quite annoying as it makes every other internet connected device unable to function properly. I say now as I have recently moved from Sky TV delivered by satellite to Sky Stream - TV services delivered over the internet.

I have a broadband service that, in all other circumstances, more than delivers for my household's needs at average 75 Mbps. Except when Adobe Creative Cloud has updates - when everything else comes to a halt.

I've looked in CC's 'Preferences' and there doesn't seem to be any way of limiting updates bandwidth use.

 Am I missing something?

[kglad]

do you have any cc file that are trying to sync?

[Nick Stevenson]

This is, as I've been reading this afternoon similar questions/comments by very many other Adobe CC users over many years, solely an issue with program/app updates.

[kglad]

correct, you're not alone, but the vast majority of us don't have this problem.

[Nick Stevenson]

Which doesn't actually answer the question or help the very many, obviously too many, of us that do have this problem. I should mention this problem was also true of my previous mail Windows 10 machine.

It cannot be normal for a single program - Creative Cloud - to hog so much bandwidth to perform regular program/app updates in today's age of high-speed broadband (75 Mpbs in my case) that every other device connected to the same network cannot perform its normal function, or even normal operation of web-based, everyday, activities on the same machine (ie., browsing the BBC News site, or interacting on Bluesky or Twitter as you wait for updates to complete) actually impossible. Or that, at the same time, those updates are so slow.

Surely, after so many users highlighting this issue over many years, Adobe must recognise this is a bug that needs addressing, even if, as you intimate, it is a relatively small number of us (though I would have to ask, how are we, apparently, randomly chosen?).

Has this issue even been forwarded from the Community to Adobe's engineers?

Regards,

Nick.

[kglad]

i understand it doesn't help you solve the problem, but it makes it more reasonable to heed the suggestion that there may be a file that's tryinig (and retrying and ..) to sync, which does help solve the problem.

[Nick Stevenson]

There isn't; I have synching switched off. This is solely about program/app updates.

[kglad]

well, there's nothing within the cc desktop app that will let you throttle updates, but you can update when you choose.