Creative Cloud says it was going to update later but hasn't

[DavePinMinn]

Windows 11 Pro, Creative Cloud.  Photoshop 25.2.0

Yesterday, CC said there was a Photoshop update.  I tried to do the update but Photoshop was running and it complained.  I shut DOWN Photoshop, but it STILL wouldn't do the update, and after a few tries, I accidentally hit the "Update Later" button.

I'm not sure how much "later" is in Creative Cloud's world, but it's been overnight and it STILL says it's waiting to update.

HOW do I turn this OFF so I can MAKE it update NOW?

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[DavePinMinn]

Nope...  That relaunches it, but it still thinks there an update that's going to be done someday..........

System has even been rebooted, CC STILL wants to do an update on Photoshop eventually.

There HAS to be SOME way to tell it "DO IT NOW" while I have Photoshop turned off...

[kglad]

repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[Kalvyn Rasquinha · Accepted solution]

Hi @DavePinMinn , if you go to the "Updates" section, you should see a "Scheduled updates" section at the bottom. If you click cancel, it will remove it from the schedule. You can also click the "Update" button to begin the update right away.

[DavePinMinn]

Thanks...  The Uninstall/Repair worked.

BTW:  In my "Updates" section, it doesn't even SHOW Photoshop.  And there's NO "Scheduled updates" anywhere that I can see.  Either our screens are very different, or I'm missing it.

[kglad]

@DavePinMinn 

good to hear!

[Kalvyn Rasquinha]

Interesting. Could you share a screenshot of the "Apps" tab and the "Updates" section in the Apps tab?

[DavePinMinn]

This is what I got before doing the repair...  I don't know how this compares to your "Updates" section.

[Kalvyn Rasquinha]

That's what I see as well. This is when I've scheduled the Photoshop update for later.

[DavePinMinn]

Yours shows Photoshop...  Mine didn't.

Not a problem any more.  I just need to make sure NEVER to hit the update later button again.