Creative Cloud stuck on loading/initialize on Windows 11

[Gianluca_hw]

Hello everyone,
Recently I did the update from Win10 pro to Win11 pro, and the Creative Cloud Desktop app won't load the home panel, it only show something similiar to this message: "Loading the app is taking longer than usual. Restart Creative Cloud or restart your computer and try again."

After reading this topic (and others similar to this) and after trying every possible solution (cleaning Windows, repairing system files, running CHKDSK, DISM, SFC, running Adobe cleaner tools, cleaning the registry, uninstall C++ distribution, disabling antivirus, etc.), I finally decided to take a closer look at the log file located at:
C:\ProgramData\Adobe\UPI\Log\ECML.log

In the log, I noticed the following error:

CExtensionManager::updateXManConfigFromCode: Can not find XManConfig

This clearly means the CC Desktop app can't read/write some files through its directories.

This led me to suspect that the issue might be related to file permissions on the Adobe folders. Since Adobe relies on accessing files in the directories:

• C:\Program Files\Adobe
• C:\Program Files (x86)\Adobe

I decided to reset the permissions for these folders to give my user (with full admin privileges) control.

Steps to Fix the Permissions:

1. Open PowerShell as Administrator:

• Click the Start button, type PowerShell, right-click Windows PowerShell, and select Run as administrator.

2. Run the Following Commands:

For the C:\Program Files\Adobe folder:

takeown /F "C:\Program Files\Adobe" /R /D S
icacls "C:\Program Files\Adobe" /grant Username:F /T

For the C:\Program Files (x86)\Adobe folder:

takeown /F "C:\Program Files (x86)\Adobe" /R /D S 
icacls "C:\Program Files (x86)\Adobe" /grant Username:F /T

Very Important Notes:

• The command takeown is used to take ownership of the folders recursively (/R).
  Note: On Italian systems, /D S is used instead of /D Y (which is used on English systems). So pay attention to your specific OS region/language in order to do the correct commands, since S="Si" with Italian language, and Y="Yes" in English, so it should be O="Oui" for the French, I suppose!
  
  
• The command icacls grants full control (F) to the user "Username" recursively (/T).
  Replace Username with your actual username!
  To understand which is your current username: open powershell and launch this command:

$env:USERNAME

It should work on the most Win11 installations.

3. DON'T FORGET THIS STEP!!! -> Restart the Computer: After executing these commands, restart your computer to ensure the changes take effect.

Once I adjusted the permissions, Adobe Creative Cloud started working normally.
I hope this helps someone else facing a similar issue!

[kglad]

thanks for that.

[Gianluca_hw]

Your welcome 🙂

[precise_vibrancy4796]

not working ;-;

[kglad]

@precise_vibrancy4796 

what are you seeing?