Do you have to delete the apps once a free trial is over?

[good_7490]

This might be a dumb question (yeah), but do you have to delete the apps once a free trial ends?

[thatsmauri · Accepted solution]

No, but... without an active subscription, they (obviously) won't work anymore.

Note that if you don't cancel in time, your free trial will automatically convert into a paid membership.

• https://helpx.adobe.com/manage-account/using/cancel-subscription.html

[good_7490]

Alright yeah I kinda knew.. thank you though

[kglad]

@good_7490 

make sure you cancel your trial. otherwise it automatically rolls into a paid subscription.

[zinan_7971]

Btw, why don't I have a Manage Plan button?

[kglad]

@zinan_7971 

you may be beyond the free trial/refundable period.  copy and paste here a screenshot of your main account page, https://account.adobe.com  > plans > plans and payment page

[zinan_7971]

 

 maybe u will need to translate, then u can see that it told me I can manage plan soon, but I don't have the button to manage.

[kglad]

1. use a computer, not mobile

2. navigate to https://account.adobe.com  > plans > plans and payment page

3. copy and paste here a screenshot

[zinan_7971]

 it's the same on

[kglad]

it says you'll soon be able to manage your plan.  i imagaine there's a payment issue that's taking time to resolve.  you can confirm with adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Nancy OShea]

Adobe won't delete apps for you if that's what you're asking.  

You must initiate that procedure yourself from your Operating System's add/remove software panel.

.