Error 113 while trying to install Acrobat

[Facundo27279649wjhi]

Hi! It's been days and I still can't install Acrobat, it reaches 10% and I get the "Error 113" pop up.

I've installed other apps in Creative Cloud (v.6.1.0.587.7) with no issues at all. I just installed InDesign, and inmmediately tried Acrobat but it's impossible.

Internet is working fine, using an ethernet cable (I have fiber, 700mb/s). 
Tried turning the firewall off, didn't work.
Opened Creative Cloud as admin, didn't work.

I'm using windows 11
My specs: Ryzen 5 5600X, 32gb RAM, RX 6650 XT 8gb.

[kglad]

adobe connection errors are common and are not related to whether you're connected to the internet.  they're related to connecting to adobe's secure servers.

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos after clicking "link"?

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

[Facundo27279649wjhi]

Hi!

When I open this link https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html I see this:
Your user agent has good protocol support.
Your user agent supports TLS 1.2 and TLS 1.3, which are recommended protocol version at the moment.

When I click the "link", I get 503 Service Temporarily Unavailable.

[Facundo27279649wjhi]

When I click the "link", I get 503 Service Temporarily Unavailable. < I mean the one where it's supposed to show the two logos.

[kglad]

the 503 error is an adobe issue.

contact support using chat so your computer can be checked.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Facundo27279649wjhi]

I contacted support and they sent me a link to a direct download of the installer, and that worked.

Thanks!!

[kglad]

thank you for the follow up.