Error en la sincronización de la nube de la aplicación de escritorio de Creative Cloud

[Ivis_0]

Desde hace un tiempo estoy teniendo inconvenientes con la sincronización de archivos en la nube de Adobe Creative Cloud. La aplicación parece quedarse "pensando" sin iniciar el proceso de descarga. Intenté pausar y reanudar la sincronización, pero el problema persiste y no se produce ningún cambio.

Además, si bien puedo descargar fuentes desde Adobe Fonts, no puedo utilizarlas en las aplicaciones. Este inconveniente se presenta en ambas computadoras que tengo vinculadas con la aplicación de escritorio de Creative Cloud.

Agradecería orientación sobre cómo resolver esta situación.

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[Ivis_0]

La mentablemente el problema perciste. 

[kglad]

restart your computer

[Ivis_0]

No, sigue el mismo problema, intentare desinstalar la aplicación y volvere a instalarla nuevamente para ver si es que el problema persiste.

[kglad · Accepted solution]

repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferencesfor https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

[David__B · Accepted solution]

Hi @Ivis_0

In addition to kglad's suggestions just wanted to call out that the file sync portion has been discontinued. https://adobe.ly/4dEAomL

The sync service is still needed and used for libraries and fonts

Best,
Dave