Files not appear in Creative Cloud desktop folder

[Hauraa.HQ]

Hi,

I'm just new to Creative Cloud Adobe Apps.

I already create several adobe files and save it in cloud. Its appear without problem in web based folder and creative cloud desktop apps folder. But not in windows creative cloud folder. The only file appear in this folder are _Cloud documents files.

Please help me to find the cause and how to reslove it.

Thank you.

[kglad]

you've navigated to your local cc sync folder and don't see your sync folder files?

[Hauraa.HQ]

Yea, as you can see in my attachment I already navigate to my local cc files, but there is no files there

[kglad]

show your sync folder location in your cc app preferences 

show your sync folder contents 

use screenshots, not camera pics

[Hauraa.HQ]

  

[kglad]

now open your cc desktop app > click the cloud icon at the upper right > click cc web > in your web browser page that opens click (on the left) your files > (at the top) sync'd files.

any difference between what you see locally and what you see online?

[Raissa30349248nuno]

Hi, I'm having that same issue. There's a folder (and everything in it) that I can only see online, but not locally. 

[kglad]

@Raissa30349248nuno 

what website?

how are where are you checking locally?

[Raissa30349248nuno]

I can see the folder on CC Web, but I can't see it on CCFiles.

[kglad]

you see file on assets.adobe.com, correct?

if so, you're looking at the files in the "synced file" folder, correct?

ccfiles is your local sync folder, correct?

[Raissa30349248nuno]

I can see the folder on assets.adobe.com in 'shared synced folders' but I can't see it on 'synced files'

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

then pause and then unpause syncing.

does that start those files syncing?

[Raissa30349248nuno]

Hi, thanks for that but unfortunately it didn't work.
I had tried that before, also unsucessfully. 

[kglad]

contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...