I keep getting notifications after a problem was resolved

[BWBarefoot]

On Wednesday, I got this notification message:  "Some fonts need an update to keep using them outside of Adobe apps.  Use Creative Cloud to manage your fonts."

So I did just that.  My fonts were updated and all are available to me.  However, you keep sending these messages on the basis of about every half hour.

Please try to find out what is generating these messages and stop them.

[kglad · Accepted solution]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[Shivangi_Gupta · Accepted solution]

Have you considered rebooting your system?

[Shivangi_Gupta]

Hey @BWBarefoot , 

Thanks for keeping the thread updated by marking answers correct. Assuming that you got the issue resolved by following the suggestions mentioned, give us a shout if you get any other issues.

We'll be happy to help.

Cheers,

Shivangi