My creative cloud Ui is broken, please i need to fix as soon as possible and thanks in advance.

[MEDBK]

I've tried all the of these solutions and still the same :
- Uninstall CC and Reinstall it.
- Clear OOBE files.
- Clear CC files.
- Trying to update it.
- Using the cleaner tool.

PLEASE I NEED YOUR HELP !!

[kglad]

what do you see that you think is incorrect?

[MEDBK]

Just the Ui is broken and the beta apps are hidden idk why ( before this it was working perfectly without any issues )

[kglad]

what's broken? eg, the screenshot you posted looks ok.

[kglad]

did you mean to post a screenshot of the apps tab?

[MEDBK]

No it's not ok, look at the white borders in both sides ( it should fit the screen and some stuff like the beta apps is missing ) so please help me bring the Ui normal again, I APPRECIATE IT !

[MEDBK]

And the beta apps are completely missing as i said.

[kglad]

do you have a teams or enterprise subscription?

[MEDBK]

I have the CC Pro plan with 100 gb ( it's active ! )

[kglad]

and do you have a trial or active subscription with no payment problem shown at your account?

check your account, https://account.adobe.com

[MEDBK]

I just checked, the account is fine but the Ui isn't.

[kglad]

then reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

[MEDBK]

Alright but i hope that Adobe does an update to the CC a big one so it can be fixed ( i hope ! )

[kglad]

what's your os and what cc version?

[MEDBK]

Windows 11 - CC the latest version !

[kglad]

copy and paste here a screenshot showing the cc desktop app > help > about.

[MEDBK]

Here it is !

[kglad]

i have the same os and cc desktop version and see no problem

[MEDBK]

Alright man thank you so much !

[kglad]

i don't think i helped much other showing the app itself is not the problem.

what you're seeing i can't explain unless you have a custom cc desktop app which, afaik, only occurs with teams or. enterprise subscriptions.

[MEDBK]

I think the App's Ui is broken, i just need an update for the CC or i will switch my sub.
BTW thank you man and i appreciate your responses and your support !

[Tarun Saini]

Hi @MEDBK,

Welcome to the community! We're sorry to hear about this. Did you try using another machine to check if you're seeing the beta apps?

Regards,

Tarun

[MEDBK]

But i have only one machine ( my laptop ) and the beta apps still hidden for some reason !

[Tarun Saini · Accepted solution]

Thanks for your response @MEDBK,

Could you please try closing all the Adobe apps from the background and then reinstall the Creative Cloud Desktop app using the Creative Cloud Cleaner tool- https://adobe.ly/48luh6b, and then reinstall the app?

Let us know if that helps.

Regards,

Tarun

[MEDBK]

Bro thank you so much, it worked finally !!!