Photoshop disappeared from my installed apps?

[Ian29689707nt0z]

I've just noticed Photoshop has disappeared from my installed apps, if I scroll down to all the apps it says 'install' for Photoshop. It is already installed and I still use it but according to Creative Cloud it is not installed? 

[Rohit_211]

Thanks for followig up but we are still reviewing the logs and will get back soon. @nice_dare0D4D .

[kumar_rohit]

Thanks for followig up but we are still reviewing the logs and will get back soon. @nice_dare0D4D .

[mave1969]

Looks like you never "got back soon". Unhelpful (but unsurprising) for those with the same problem.

[Fotografu]

this just happened to me as well. Ps in installed and working on my compouter but disapperared from CC.

[kglad]

are you signed into your cc app with a different profile?

[Fotografu]

no i only have one profile

[kglad]

using cc app, reinstall the same version over the currently installed version.

[JefferyPPaul]

This has happened to me a few times. It still shows up in my application list but it won't open. When I go to Creative Cloud it says it is licensed and included in my package but not installed.

So I install it again, but like others, it wipes out all my settings. This is incredibly aggravating, especially since Adobe won't explain what the bug is, trying instead to make it sound like it's the users who have done something wrong. It is extremely frustrating since it takes me at least an hour or two to reinput all my preferred settings. This is why I detest software companies having access to my computer.  Just let us control our own computers and update only when WE want to.

[kglad]

back up your settings.

[mave1969]

How? What an absurdly glib thing to say, as though the process of finding and preserving the myriad of scattered settings, brushes and preference files of one kind or another is a simple process.

It SHOULD be. And it used to be easy-er before Adobe got rid of the Sync Settings features for no good reason.

Either way, it does nothing to resolve the original problem, which is the Creative Cloud desktop app "forgetting" that an app is installed. It boggles my mind that the registry or database or whatever is used to keep track of installed apps cannot be forced to re-scan for apps, or otherwise "told" that an app is installed, and that the only apparent solution is the blunt instrument of reinstalling the app.

Shockingly poor user experience, but that's Adobe all over.

[kglad]

well, it could have been unsaid, but that would not have been an improvement.

[mave1969]

Because a community "expert" apparently couldn't be bothered, here's a guide to where the important preference and settings files are stored:

https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html#BackupPhotoshopp...

If in doubt before updating Photoshop, back those up.

[kglad]

and this was referenced today, https://prepression.blogspot.com/2017/01/photoshop-custom-action-file-backup.html