Please Disable "This Adobe site doesn't match your location" on helpx pages

Report · Sep 19, 2023

When I need to access an Adobe learning resource on their helpx site I must contend with a pop-up just about every time. For a random example I chose this page: https://helpx.adobe.com/photoshop/using/adjusting-image-sharpness-blur.html. The pop up tells me I'd prefer to use Canada as my location (I am in Canada), but why would I? I already own a licence, so I don't care about pricing. I very much doubt that there is "regional content" that I would care about since Photoshop is the same app, with the same tools, whether I'm in British Colombia, California or Mali. I'm looking for support with a specific tool that I've already purchased—I'm not in need of a sales pitch.

I'm regularly refering to these helpx sites for questions about several Adobe products (I just picked the Photoshop forum, because there doesn't appear to be a general one). I typically use Google to find the resource (it's just an old habit, but it shouldn't matter how I find the content…) I then have to click the little x before I can view the resource I've requested. This happens multiple times a day sometimes. Can Adobe please stop showing this message on support pages that are meant to help users learn use tools in apps that they've presumably already paid for?

Report · Sep 19, 2023

Hi @Are__Kay go to https://www.adobe.com/international/selector/ and choose your region then click "remember this choice"

Report · May 13, 2025

Doesn't work for me. Can select my location (Australia) but neither the Remember nor even the Select buttons are operative!

Report · Sep 19, 2023

I have used the Choose your region page before, and I will try it again (thanks for the URL, I could never find it after I found it the last time). But I believe this is a browser specific, cookie-based solution, because it stopped working for me after a while. I am a web developer—I clear my cache daily and use different browsers and OSes on the regular, so I can't rely on cookie based preferences.

But even if the tool Kevin recommends worked perfectly at an account level (which it doesn't) the ability to change my region manually doesn't alter my request. I simply don't agree that it matters what region I'm in to begin with. Help content, as long as it's in my chosen language, should not be marked as regionally specific content. It should be made to be accessible, efficient and as detailed as possible for the busy people who seek it, regardless of the country they are in.

Report · Sep 27, 2023

Hilarious, I choose "Canada" but the "Remember this choice" button won't click! What is wrong with this company?!

Report · Oct 12, 2023

Cannot select "remember this choice".... does not (removed) work.

Report · Oct 25, 2023

Hilarious. That popup was driving me crazy, as I'm Chilean but I want content in English, not only because sometimes translations are faulty, or worse, autotranslated using AI; but some tutorials are region-locked, and redirect to Adobe's main page.

Please disable this annoying "feature".

Report · Dec 07, 2023

An Excellent sadly Adobe support/ corporate fail to recognise and do something about...

Report · Dec 07, 2023

Excellent, spot on Post.

Report · Jan 27, 2024

Literally does not work to fix any URL that takes us to the Adobe site. Specifically when clicking on a link in, say, Creative Cloud Desktop application that sends us to a help page. The page is inevitably a general Adobe page, not for my region of NZ. Which as the poster says is fine. I am looking for help with a product that is the same across all regions. I do NOT need to be in my home region. I also don't mind if it remaps the help URL to have my home region in it automatically eg "/nz/". But having to click on a dialog box EVERY SINGLE TIME is annoying and a waste of time.

I appreciate that Adobe has us captured by their subscription model, but this does not make me any more happy with Adobe. It just reminds me every time that Adobe needs to pay more attention to the little details that we encounter all the time.

Report · May 09, 2024

A good intention turned incredibly obnoxious. I also suffer from this constant annoyance, as if remembering cookies every time wasn't bad enough (apparently that doesn't work properly either), I have two obnoxious bars that I have to click through. Nobody at Adobe cares, that's evident.

Report · Jul 02, 2024

Is there a uBlock Origin filter that remove this annoying popup?

Report · Jul 26, 2024

Hi everyone. What Kevin shared previously is how you would get your preference to persist. Note that your browser should support cookies and you shouldn't be in an incognito/private browser window.

If you're signed out on adobe.com, you can use the "Change region" selector at the bottom to choose your region using this selector:

If you're signed in and on adobe.com, you can click on your avatar at the top right corner, click on "Preferences" and then use the selector there:

Report · Jul 27, 2024

@Kalvyn Rasquinha Thank you but this does not work. It never has. I have my language set to English (New Zealand). Although that is not the same as region.

The pop up still appears EVERY SINGLE TIME.

And no, I'm not in incognito, nor have I turned cookies off.

It is PAINFUL every time I try to go to the Adobe help pages.

And it creates a small amount of anger towards Adobe every time. That is not good for us as customers, nor is it good for Adobe where customers are feeling rising anger towards Adobe.

Report · Jul 27, 2024

@NormanStormin I'll check with the team. Can you share your OS + version, browser + version?

Report · May 13, 2025

Do you have a solution for this global problem? It's been going on for years now....

Report · May 14, 2025

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

change your country on adobe.com, https://www.adobe.com/international/selector/

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

change currency - https://forums.adobe.com/thread/1999694

change store - http://www.adobe.com/store_selector/storeselector.html

change adobe.com website language - https://forums.adobe.com/thread/1999693

change age - https://helpx.adobe.com/nz/creative-cloud/kb/you-eligible-cc.html

Report · May 14, 2025

In the spirit of trying again, I tried the first option. I changed my region to United States. And lo and behold it worked where previously it has not.

But I kept testing.

I went to this page:

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

And scrolled down through options that are not relevant to me.

And right at the very bottom is this:

I clicked on that, and then clicked onto New Zealand as my country.

And the pop up in the help sections came back.

Going back to the above option, I clicked on United States, and the pop up in the help sections goes away.

So it appears that you have to have selected BOTH those options for the system to accept that you are in the USA region.

NEITHER of those options show what we currently have selected as our region when we go to the page or popup.

In fact, I cannot find ANYWHERE what region / country my account is set to.

Adobe needs to show this information, since they are so all fired obsessed with what country / region we are in.

Lets see how long the region setting sticks.

Report · May 14, 2025

@NormanStormin

thanks for that. (and yes, the adobe website is a maze (to be polite).

Report · Jul 27, 2024

I am on:
Windows 10 22H2

Chrome 127.0.6533.72 (64bit)

Report · Jul 29, 2024

Thanks for your reply @Kalvyn Rasquinha, but I don't think you understand the problem. Kevin's solution is at best a bad work around that sometimes works, under certain conditions. It is in no way an answer to the poor and ponderous decisions Adobe has made with regards to this issue.

Your solution might work if one is always searching for help from within Adobe.com. But that's not how a lot of consumers are finding help. We use the internet (Google, etc.) for search results. These engines naturally rank pages by relevance and don't present answers based on your region, unless you specifically enable this. Thus, when someone in Canada, New Zealand, Uruguay or Egypt asks for "Photoshop stamp tool" (in English), for example, they are directed to Adobe.com. Adobe.com is a US site, so the pop-up appears.

Yes, I could maybe fudge my regional settings and say I am in the US, and I have done so. But if I'm signed out or using another browser, etc. I get the same crappy popup user experience. Can you justify why this regional check/popup warning is necessary at all, and why I have to apply a band-aid to sort of fix it? Wouldn't be better to assume that your customer base has paid for your product and is now seeking advice. They don't want or need regional content, offerings and pricing, they just want the help content.

Report · Jul 29, 2024

Thanks for clarifying, @Are__Kay. I think I better understand the issues you're flagging.

With regard to the search example you provided: I'm not an SEO expert so I'll need to check with that team but I would hope that geo-specific pages would show up in search so if you are in Canada, New Zealand, Uruguay or Egypt, you'll get the page for your region. It's possible we need to make some config changes there.

Getting to why this is needed to being with, if you're not signed in when you land on adobe.com, we'll have to assume you're not a paid user given what we currently observe. The other consideration is showing the correct price - it would be a poor experience for someone purchasing (whether currently a paid member or not) to see pricing in a particular currency and have it switch to a different currency when they get to checkout. I'll follow up with the Help team to check whether the current geo handling can be relaxed on support pages.

Report · May 14, 2025

It's possible we need to make some config changes there.
By @Kalvyn Rasquinha

While you consider config changes, please consider that some of us (me) are happy with the way things are now, so giving us a choice might be a good idea.

I am in the U.S. and receive this alert when I click a link that includes the country code, such as fr, nz, uk, etc.

https://helpx.adobe.com/fr/photoshop/system-requirements.html

https://helpx.adobe.com/nz/photoshop/system-requirements.html

https://helpx.adobe.com/uk/photoshop/system-requirements.html

I am happy for the alert, as the info is not always the same in the different countries.

Jane

Report · May 14, 2025

Thats fair. A reliable "Remember the region I want" tick box would probably work.

MInd you, I would question why core documenation information about the software is in any way different on different regions. Pricing, sure. But pretty much anything else? Should be identical.

Report · Oct 15, 2024

I'm getting this issue as of October '24 from the UK. It appears to affect links to https://helpx.adobe.com/

Found a workaround that works for me (might not be useful if you want help in a language other than English)
Go to https://www.adobe.com/international/selector/

but instead of selecting your own region, select United States.

click "remember this choice"

I did a ctrl+F5 on the original page and the helpx page to encourage it to get the message.

Hope that helps somebody. It's a really irritating prompt that it seems Adobe can't be bothered to sort out.