Please Disable "This Adobe site doesn't match your location" on helpx pages

[Are__Kay]

When I need to access an Adobe learning resource on their helpx site I must contend with a pop-up just about every time. For a random example I chose this page: https://helpx.adobe.com/photoshop/using/adjusting-image-sharpness-blur.html. The pop up tells me I'd prefer to use Canada as my location (I am in Canada), but why would I? I already own a licence, so I don't care about pricing. I very much doubt that there is "regional content" that I would care about since Photoshop is the same app, with the same tools, whether I'm in British Colombia, California or Mali. I'm looking for support with a specific tool that I've already purchased—I'm not in need of a sales pitch.

I'm regularly refering to these helpx sites for questions about several Adobe products (I just picked the Photoshop forum, because there doesn't appear to be a general one). I typically use Google to find the resource (it's just an old habit, but it shouldn't matter how I find the content…) I then have to click the little x before I can view the resource I've requested. This happens multiple times a day sometimes. Can Adobe please stop showing this message on support pages that are meant to help users learn use tools in apps that they've presumably already paid for?

[robin_3456]

This is STILL an issue as of July 2025. Adobe clearly don't care about international customers

[Tarun Saini]

Hi @robin_3456,

Thanks for reporting this! To help us look into it, could you please provide the following details?

1. Which country are you currently located in?
2. Where was your Adobe subscription purchased (which country)?
3. Are you seeing this popup on a specific Adobe page or across multiple pages?
4. What exactly does the popup say or ask you to do?
5. Have you tried selecting your country from the popup instead of closing it? If yes, did that help stop it from reappearing?

We're here to help, just need some info.

Regards,

Tarun

[NormanStormin]

@Tarun Saini  If you look back up this thread, you will find most of the information you ask for from multiple people, including myself. Iincluding screenshots. Everything except purchase of Adobe subscription, which is person specific. But ALSO completely irrelevant. WE get the same popups reegardless of being logged in or not.

The problem has not gone away for any of us. At least, not for me.

Can you, Adobe, reproduce the problem? Do your own employees in OTHER COUNTRIES have the same problem, assuming you are not all browsing on a corportate VPN that shows you as being in the USA.

Just reproduce the problem. If you can't, then come back here, lets arrange a video call, we we can SHOW you the problem on our systems, and show you how to reproduce it on yours.

Honestly, this has been going on for YEARS and YEARS now. How about fixing something easy and giving many of your customers a win?

[Kinran]

I was thinking that faking being in the US in order to avoid the thoughtless value-less and time wasting location pop up whine every time I look at help could be a good approach - going to check it out now!

[kglad]

@Kinran 

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

change your country on adobe.com, https://www.adobe.com/international/selector/

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

change currency - https://forums.adobe.com/thread/1999694

change store - http://www.adobe.com/store_selector/storeselector.html

change adobe.com website language - https://forums.adobe.com/thread/1999693

change age - https://helpx.adobe.com/nz/creative-cloud/kb/you-eligible-cc.html

[Are__Kay]

Hi kglad, thanks for chiming in. Did you read this thread before posting a reply? The whole point is to question the assumption that: "The country associated with your adobe id must match the store you purchase from and must match the payment address." The country of purchase/origin is TOTALLY IRRELEVANT to any content on a helpx.adobe.com page. People are not on helpx to buy a product, they are there to get help with a product they already pay for. Making subscribers jump through extra hoops because it might be directing a few extra sales through helpx pages is totally backwards and wrong-headed.

[kglad]

@Are__Kay 

1. i'm not an adobe representative 

2. i was responding to @Kinran (which couldn't be more clear).

3. when replying to a thread with multiple users, it's atypical to post something relevant to everyone.

4. sorry that reply didn't address your concerns.

[Are__Kay]

It wasn't clear at first, my apologies. I should have read it more carefully, but I saw a list of links and didn't pay enough attention to the context of the message.

[kglad]

@Are__Kay 

no problem.  (i make so many missteps, you'd have to work very hard, for a long while, to catch up to me in the adobe forums' faux pas contest.)

[aik_3921]

This Adobe site doesn't match your location

I tried all the options suggested, it did not work. It appears that this fault occurs when Microsoft update.

My other laptop oks OK

It keep saying the adobe does not match the country, I double check my location as UK, downloaded Adobe several times and check that it is UK....so could adobe/microsoft sort this out. It is frustrating especially email attachment is in PDF and I have to download and open using google.

[NickTony]

I am in Australia and the popup has been anoying me endlessley for years too. The ONLY soultion that worked for me was to set my region to United States as you suggested. Thanks!