Problem trying to uninstall my (intel) Adobe CC apps and reinstall the Apple Silicon versions

[Bernd Van de Voorde]

Hello everyone. I just bought a Mac Studio M2 Max. And also have a 2019 Intel Macbook Pro. Both computers run on the latest version of Sonoma. To set up the Mac Studio I used Apple Migration Assistant to copy my MacBook Pro to my Mac Studio. But now, I can't use my Adobe Creative Cloud and all the apps anymore (because they are the intel-versions from my Macbook Pro). So I wanted to use the Adobe Cleaner Tool to uninstall all the Adobe CC + apps and reinstall the Apple Silicon versions. But when I download the Adobe Cleaner Tool installer and double click it, I get a system prefs message that says 'if I want to open  WhatsApp I need to install Rosetta'. Which doesn't make any sense because I obviously do not want to open WhatsApp… It feels somewhat 'buggy' but is very enoying because I would like to uninstall and reinstall my Adobe Creative Cloud.

Anyone also has had this (or a comparable) issue? Or a suggestion on what I could do/try? In any case, thank you very much!!

Best regards, Bernd.

[Bernd Van de Voorde]

Update: after restarting my Mac Studio and trying it one more time, I still get the message but now it doesn't speak of WhatsApp anymore but of Adobe Creative Cloud Cleaner Tool and that 'I need to install Rosetta if I want to open it'…

[kglad · Accepted solution]

using any kind of migration with adobe apps usually fails. and it creates a mess to fix.

the best and easiest solution is to reset the computer that had adobe apps migrated onto it.

uninstall and clean* adobe apps from the source of your migration

migrate the older (now adobe free) computer to the newer computer

properly install the cc desktop app** onto the new computer and use it to install your adobe apps/trials

*

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer.

**

install the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[Bernd Van de Voorde]

Thanks for the reply! Everything is up and running now!

[kglad]

you're welcome and thanks for the update.

[kate_7479]

I already installed the "Intel Adobe apps" on my M4 Pro Macbook. Do I need to wipe it now and re-migrate from my 2017 MacBook, but without the Adobe apps? Or should I give in and install Rosetta to remove the Adobe apps from the new Macbook?

[kglad]

@kate_7479 

never use a migration assistant with adobe apps.  other than that, i can't say much without some info about what you want to do and what problem(s) you're having.