Red triangle on icon in menu bar (macOS Sonora)

[pedzsan]

In my menu bar, the Creative Cloud icon has a red triangle:  

But when I open up the panel, I don't see anything directing me to what is wrong.  After the upgrade to Sonoma, this occurred.  Originally when I clicked on the cloud, the libraries were not syncing.  I restarted the app (not the host) and that problem went away.  It is now green and happy.

Any ideas of what might be wrong?  Do you think it will go away if I reboot?

[kglad · Accepted solution]

restart your computer and see if that warning is still present.

if it is, reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[pedzsan]

Interesting... I did not reboot but just did the Cmd + Opt + R which restarted the app.  It came back happy AND also told me 3 apps needed updates.

[kglad]

thanks for the follow-up, and glad all's back to normal.

[Pedro Downunder]

The exceeedingly irritating red triangle with white exclamation mark does not go away from the Adobe Cloud app in my Mac Menu Bar. Each time I reboot the Mac it necessitates going to the Adobe Coud, opening it and clicking on Library Syncing. Once this is done I exit the app and the triangle is gone. However, when re-opening the Adobe app at any given time the red triangle is still there (see attached screenshot).

In an earlier post on this subject an Adobe customer suggested this is a corporate ruse, designed to have cutomers upgrade their Cloud storage plan. If this isn't so why does the annoyance persist, and how can it be stopped? I do not purchase products from Adobe other than their yearly subcription software.

Adobe App Information: Premiere Pro 2024, After Effects 2024, Photoshop 2024, Media Encoder 2024.
Computer: Mac Pro 2019/ Mac OS Sonoma 14.3.1, 16- Core Intel Processor, AMD Radeon Pro Vega II 32GB, 96 GM Memory.

[kglad]

@Pedro Downunder 

first, update your os and then restart your computer. 

if that fails, and you have a mac, grant disc access to your cc desktop app - system preferences > security & privacy > privacy > full disk access > cc desktop app (in the midst of this step if you see an alert about granting cc libraries disk access, allow it and you're dont)

if that fails proceed to the following steps: 

1. quit all Adobe related products
2. kill all the CCLibraries processes in task manager (win)/activity montor (mac).
3. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location*
4. Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html 

*

WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions 

[Pedro Downunder]

With respect Community Expert,
You are telling me what to do, rather than giving explanation as to why the red triangle with exclamation mark persists.

[kglad]

you have a problematic file that's not able to sink

[Pedro Downunder]

I think I see,
There is a problematic file that is unable to sync using the Adobe Cloud. The thing is I intermittently use five sizeable storage units in daily work, that is a lot of data.

[kglad]

that doesn't matter unless you have to find the problematic file(s)

[Pedro Downunder]

kglad.com, 
I have examined your correction (below) of the problem I'm trying to solve and the solution seems out of my reach. As an artist rather than technician I can only act on clear, precise step by step instruction from those in the IT know. This is to say there are no  “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” I can see to be deleted from the location you describe.

To be sure Security & Privacy on my Mac have been granted Adobe app and CC Library access, yet the issue continues. And the Mac OS system is up to date. 

It is frustrating to deal with errors associated with this vendor's technology, as any Adobe customer would know. Minutes ago I unsuccessfully attempted to contact "live" support via this site. The conclusion I came to is if ever there were a 21st century, Orwellian customer service nightmare it is this one designed by Adobe. It is impossible to imagine a less intelligent, obfuscating robotic customer assistance. The object of the exercise appears to be deter as many inconvenienced customers as possible from accessing live, trained support, and fob them off to unpaid members of the "user community".  A user community of any software is important, just as corporate responsibility is. 

[kglad]

copy and paste a screenshot of what you see here,  Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions 

make sure it shows that path

[Pedro Downunder]

I have gone as you advised & removed the ⁨CEP⁩ -> extensions data. This was forwarded to the Bin.
The computer was rebooted and the red triangle is still there. Please see images attached.

[Pedro Downunder]

- done as you advised

[kglad]

i'm on my phone. viewing attachments is a pain that's why i suggested you copy and paste.  i'l try to remember to check tomorrow.

[Pedro Downunder]

Dear Adobe,

I suggest you rationalise your costly "bells and whistles" promotions, and assure your "brand" remains as shiny and reliable as you would have it. One way to do this is to employ more customer support staff for phone/ screen sharing service, rather than marketing and middle management staff.

Subscribers to the Adobe Creative Cloud should not have to rely on the availability and accuracy of Adobe Community "Expert" feedback. And neither should we be made to feel there is no point in trying to contact a living, flesh-and-blood customer support staffer, because your site unnecessarily creates barriers to customer/ support interaction. 

Yours, etc -

[kglad]

@Pedro Downunder 

these are user forums.  to address adobe 

for applicable apps, use https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

for others, use https://www.adobe.com/products/wishform.html

[Pedro Downunder]

kglad.com,
In the past I believe you have indicated within this "community" that you're not a paid employee of  Adobe. Be that as it may, your last post suggests you are familiar with the glib, corporate disengagement that subscribers have come to expect from this venerable US tech' giant. My point is this, if Adobe can assign staff to manage this forum, and remove content they deem innapropriate, then they can employ additional staff to attend to customer enquiries/ complaints/ product concerns. 

[kglad]

ok

[Pedro Downunder]

Hooray for non-mainstream film, wherever it is made and seen. For my sins I’m an Antipodean independent film-maker, working with modest budgets. Since 2004 I have used Adobe applications to prepare and post produce video, along with restore scanned film. As with many subscribers to the Creative Cloud I rely on the portals made available to customers to quickly correct problems that arise with this vendor's software.

Any experienced Adobe software user would agree when the apps work they work impressively, and well. However, an outstanding issue remains: where do customers not living in North America go to obtain, quick, accurate and effective technical assistance?

The answer is Adobe’s Community forums and their site based robotic assistant, that attempts to understand what you as a customer paying $1K a year for a subscription want to know. In the past when interacting with this robot its faux pas suggests it has been programmed to have poor comprehension. And as it’s cognitively challenged, it has no retention of the “clues” you have spent the past thirty minutes giving it. In short, this Adobe’s “information robot” is a useless distraction.

Regarding the other portal, recently I had my suspicion born out that Adobe's "Community" customer support is at best hit and miss, as the success of this enterprise is determined by the advice giver’s availability and willingness to sustain problem solving for a fellow Adobe customer.

Make no mistake IT community forums are socially, if on occasion useful at solving individual software problems. Nevertheless, in the past I have acted on suggestions from Adobe’s community members - members of the general public - who clearly were guessing their way through a technical problem. For this reason I reject the efficacy of Adobe's anointed "Community Experts”, as I believe assigning select consumers the (unpaid) responsibility of acting on their behalf is little more than an exercise in cost saving.

[Pedro Downunder]

Days have passed and the issue I highlighted (above) is still present. This is to say no information or suggestion kglad.com - an Adobe "Community Expert"-  has provided, has assisted in removing the insidious red triangle and white exclamation mark from my Creative Cloud icon. I invite any other Adobe Community Expert, community apprentice, master nerd or other fanciful identity tag term Adobe asigns to viewers of this forum, to step up and give me a straightforward, direct solution to this matter.

[kglad]

(i've read your posts and have determined you do not want to hear from me.)

[Pedro Downunder]

Quite so kglad. And I am surprised you appear to be the only "Community Expert" present here. My point is nothing you have suggested in this thread has made any difference to the removal of the red triangle with white exclamation mark on my primary workstation. Now, I and tens of thousands of other Adobe customers may be naive, but given the circumstances you would think at this point Adobe would efficiently step in and provide a solution to this on going distraction. But no, they remain sitting on their hands. Because of this I can only conclude Adobe have indeed employed a ruse to irritate customers so much, that we end up paying more money for a "CC upgrade" to get rid of this insidiously engineer designed irritation.

I will ask this the Adobe Community again, does anyone know how to fix this? 

[pedzsan]

Did you try doing the suggeted solution?  Mac: Cmd + Opt + R

To me, the four step process that kglad put on Feb 18, 2024 is complete.  Perhaps going to a computer store or repair shop in your area and ask them to help you perform the steps would be a viable approach.

Another idea... If you open a Finder window for Applications, then open the folder labled Adobe Creative Cloud, there is an Uninstall Application.  One idea (always) is to uninstall the app and reinstall it.  This may be rather drastic.  I would try to do the approach kglad suggested first.

[Pedro Downunder]

pedzan, thank you for commenting. Yes, I did try did try the Cmd + Opt + R suggestion. The ubiquitas red triangle comes back again. 

With respect I am not interested in any "drastic" action, as I need to keep working at my computer.