Setting a external disk to be my creative cloud files folder

[57u]

I use two macs that both have my Adobe account signed in and i use creative cloud on both of them. Files are synced on one mac to a local drive, on the other mac i use a extrnal hard drive...

The mac that i have set my Creative Cloud Files directory to be the external hard drives is not behaving correctly. I have my files on the external drive AND it puts them into a folder in my user directory - this eats up space i don't have, hence me configuring it to use my external drive!

Why does this behaviour exist, and how can i force it to behave? 

[Neelamk]

Hi There,

Welcome to our Community. Sorry for the difficulties as the  Creative Cloud Files directory to be the external hard drive is not behaving correctly. Could you please let us know when you are facing this issue, is it something new happening? Also please share any error screenshots for more clarification. Please let us know the version of the Creative Cloud desktop application. You could try the below steps and let me know if this helps:

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

Please let me know how it goes, we hope to hear from you soon.

Regards,

Neelam

[57u]

OK i have done all of that. 

After reinstalling Creative Cloud, i then go to prefs and choose my desired location for my Creative Cloud Files location.... I choose my external drive, and i get a error pop up saying "Unable to create the Creative Clod Files folder at /Users/stuart" (which is my home folder -- I DID NOT CHOOSE THAT LOCATION, why is it even trying to create it there? I choose an external drive!

[57u]

It feels like a serious bug where you have somehow hardcoded a reference to our home directories. 

AGAIN: on one mac i have it synced to a home directory, on another mac i want it synced to my external drive. 

Is it somehow sharing this location between devices or something? (The mac where i have it on my home drive is working fine, the only issue is on the other mac when i use the external drive - BUT, it has only recently started to behave like this, it WAS fine previously!) It is maddening while paying over £50 per month for this.

[kglad]

it's probably best to have someone check your problematic computer by contacting adobe support via chat. 


use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[57u]

It's not a problmatic computer, the whole machine is fine and has been for some time. 

After blitzing it all with CC cleaner and redoing it, it *appears* to be syncing now after an initial hiccup (see other comment) it has now snced my CC files to my external drive again, while at the same time moved my previous files to an (archive) folder (i guess a safe backup in case it went wrong), so i shall see hoe i go from here.

[kglad]

ok

[kglad]

that typically occurs to mac users that have incompatible (with adobe) formatting of their external drive. ie, use exFAT

[57u]

It's a macOS formatted brand new drive

[kglad]

again, change it to exFAT.

erase your external hard drive and format it to ExFAT.

you can find what format your external hard drive by:

disk utility > your external hard-drive name > below the icon and the name of your drive will say a format type like AFFS or Mac OS Extended (Journaled).

to change your external hard drive format follow these steps:

disk utility > your external hard drive name > right click > click erase ( this will get rid of everything on the external drive so make sure to back-up somewhere else ) > under format choose ExFAT > erase

[57u · Accepted solution]

It has been working fine up until recently with its current format of macOS Extended Journaled. Only recently has the problem arose. We should not have to use a particular disk format for CC at all. Journaled is much less prone to corruption than exFAT anyway.

After following the steps from Neelamk, it initially barfed when loading CC again, and threw an error message up, but after changing the location again, it is now syncing to my external drive, so i'll see how it performs now.

[Neelamk]

Hi There,

I am glad it started working. Please let us know if you see the same issue reoccurring.

Regards,

Neelam