unable to load your plans

[hamza_3857]

I subscribed about 10 days ago and from this day until now every time I enter my profile it says“ unable to load your plans “I have sent an email but I didn’t get a response until now. Does anyone have an idea of what should I do?

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[hamza_3857]

i did as you wrote but the issue still remains 

[kglad]

check @Jeffrey_A_Wright 's post and follow those steps.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"account, payment & plan">

[Jeffrey_A_Wright]

Hamza, is the computer or network you are using managed by your educational institution?

I do see that you purchased a new education plan, are you able to open the applications successfully? Please see https://adobe.ly/3Al2y7a for a list of common solutions to allow the computer to access your new individual membership. ^JW

[hamza_3857]

I did used two of them, but each time I open my account it is as the picture I have signed out and in then I made refreshes, I also followed the instructions but nothing changes. Should I stop the subscription ?

[hamza_3857]