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Participant
Jan 18, 2022 3:06 PM UTC
Answered

Web page will not display any photos or text formatting

The web page I created using Adobe Spark will not show up in the Creative Cloud Express.  I copied the original Spark web page and even started over from a blank web page.  When I preview or present the web page, it looks fine. (This is what it should look like):

When I publish the page and get a link to share with my students, this is what it looks like:

I used a photo from the "Find Free Photos" list (it came from Pixaby).  I thought maybe the photo was being blocked from our school filter, but I uploaded a picture and it still would not show up.

My school has the Adobe Creative Cloud Express for Education K-12 license.  Does this mean we can create the web pages but not really share them?

Thank you for any help or suggestions you have.

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Mrs.HippyCMSCorrect answer
Participant
Jan 18, 2022 7:31 PM UTC

After chatting with Mark (from Adobe), he had me open an incognito window and connect to a 5G hotspot.  I luckily had a 5G wifi option and did that.  Once I opened my tab and put in my Adobe web page link I created when I shared the page, my web page displayed all my photos and text properly.

Since I am part of a school, he also suggested I forward this link to my district tech people:  https://helpx.adobe.com/enterprise/kb/network-endpoints.html

This should help explain how to update the network endpoints for the Adobe Creative Cloud Express website so that all the projects will display properly.

2 replies

Mrs.HippyCMSAuthorCorrect answer
Participant
Jan 18, 2022 7:31 PM UTC

After chatting with Mark (from Adobe), he had me open an incognito window and connect to a 5G hotspot.  I luckily had a 5G wifi option and did that.  Once I opened my tab and put in my Adobe web page link I created when I shared the page, my web page displayed all my photos and text properly.

Since I am part of a school, he also suggested I forward this link to my district tech people:  https://helpx.adobe.com/enterprise/kb/network-endpoints.html

This should help explain how to update the network endpoints for the Adobe Creative Cloud Express website so that all the projects will display properly.

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Community Manager
Jan 18, 2022 8:04 PM UTC

Awesome! Thanks for reporting back.

 

Thanks,

Saquib

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