Adobe CC Library not syncing, no error, just not uploading

[simonr9000]

Hi, CC Libraries have been inconsistent in connecting and syncing. Sometimes files sync no problem but now no files I am trying to upload are syncing and colleagues cannot access my files in the library. I am uploading my files to my CCLibrary, I see them locally, but they are not synced to the cloud (I cannot see them when I view through a browser). When I pause syncing, the syncing Icon spins for a secoind then stops. We are trying to embrace libraries across our organisation but this is becoming frustrating. 

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, restart your computer and retry syncing.

[simonr9000]

Thanks, the Library seems to have synced in the background. I was uploading a number of files but it took 24hrs

[kglad]

@simonr9000 

you're welcome.  and just to clarify, all problems are resolved?

[GaylyMet001]

This sounds like it could be a storage issue. The best thing to do is put
the Adobe CC Library to the side while you review the storage that you have
allotted sufficient space whether you are using storage that is part of
your Adobe package, other cloud storage or drive space. Then click to route
the Adobe CC Library and that should work.

I did experience this myself and found that even though it wasn't clear, it
also wasn't difficult to fix.

[Tarun Saini]

Hi @simonr9000,

Could you please let us know which operating system you're using? Did you check if you have provided permission to the Creative Cloud app? Try to close all the Creative Cloud background processes from the Task manager or the Activity manager and then restart your device.

Let us know if that helps.

Regards,

Tarun