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Adobe Cloud Does Not Show Work Anymore

New Here ,
Dec 13, 2022 Dec 13, 2022

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Hello, I recently fresh wiped my computer to get rid of some software issues and I have reinstalled creative cloud. I use photoshop to draw digital art. I had already lost all my art before by keeping it in my hard drive on my computer, so I started saving it in the adobe cloud. All was fine and good until I wiped my computer. I thought that the cloud would save it but apparently not. I'm not sure if it's still there and I'm just not able to access it or if it really did disappear. Do you have any suggestions?

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Cloud storage web assets

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Community Expert ,
Dec 13, 2022 Dec 13, 2022

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you're sync'd files may be gone.  but they might be in your deleted folder.

 

open your cc desktop app > click the cloud icon at the upper right > click cc web > check the deleted folder, along with the 6 other folders.

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New Here ,
Dec 13, 2022 Dec 13, 2022

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Yes, thank you so much. I did find some of it which is better than none. I'll keep looking to see if I can find the rest in there. Thank you so much. My art was the most precious thing to me on this computer.

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Community Expert ,
Dec 13, 2022 Dec 13, 2022

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you're welcome.

 

but you should also backup important files to an external hard drive.

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Community Expert ,
Dec 13, 2022 Dec 13, 2022

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You should always have a local copy of all files, not just in the cloud
If you don't have space on your computer drive use an external drive
I use a Sata docking station and SEVERAL 'bare' drives for backup
There are many external drive devices, this is the one I use
https://www.amazon.com/StarTech-com-External-docking-station-drives/dp/B00U8KSLA8/

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