Adobe Creative Cloud Does not sync - just says "Getting storage information"

[Dust and Sweat and Blood]

Adobe creative cloud does not sync.  Sems to get stuck getting storage infromation.  Tried unistalling and reinstalling with no luck.  Apps still update, but I am not able to access my cloud storage.

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[Ivoryplum]

I had this problem, and tried everything that had been recommended.

What finally worked for me was:

- Navigate to your libraby folder (Finder>Go>Go To Folder: ~/Library/)

- Open Application Support folder

- Right-click on the Adobe folder, and click 'Get Info'.

- Click the 'lock' icon in the bottom right, and enter in your computer password.

- Under 'Sharing & Permissions' change all for "Read & Write".

Only System was on "Read & Write", and once I changed the remaining from "Read" to "Read & Write" Creative Cloud instantly started syncing. Hope this helps!

[default5h6aohhgby5z]

This did it for me. Awesome! Thanks!
(I still had to force stop all adobe related things but after that... just fine!)

[spencerw68206788]

Thank you! Did version of this on windows and it saved me!

[Yenhwi]

Same issue, tried uninstled Creative Cloud app and repaired .. log out and log in .. didnt work ...

[Ran25512925ei0t]

Please help me out. What are the steps for this on Windows 10?

[ed22CCnotNICE]

This is same for me. Windows, not mac. Going on for about a month. The other computers work just fine. Only ONE is not working. stuck on "Gathering Cloud Information. And will not update. Have tried all suggestions, including complete removal reinstall and repairs.

[kglad]

@ed22CCnotNICE 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[DavidMatos]

Same here. So much annoyance, Adobe…

[marelises19724189]

I am having the same issue since tuesday the 8th of August. Can't seem to find an answer that fixes the problem.

[kglad]

@marelises19724189 

https://community.adobe.com/t5/creative-cloud-services-discussions/cc-sync-issue/td-p/11948234

[kathygraphy]

Same problem here, have not found a solution yet ...

[kglad]

it's difficult to help someone that says, "i haven't found a solution yet" or "i've tried everything" because it's not clear what's been tried.

[marelises19724189]

I am on a teams account. I don't have admin privilages, so I can't access all the settings. I have contacted my administrator at our company. They will investigate further. At this stage I can't access any of my adobe fonts either.

[kglad]

@marelises19724189 

you've taken the correct step for teams and enterprise users; contacting your admin.

[Sam Cornelis]

For others who arrived at this thread with a similar, I have posted a solution that works for us here:
https://community.adobe.com/t5/enterprise-teams-discussions/creative-cloud-stuck-at-getting-storage-...