Adobe Creative Cloud error 202 & Lightroom BSOD

[Andy287202927lbp]

Since appr. Febr 25th I have issues with Adobe Creative Cloud en Lightroom.

Adobe Creative Cloud says there is an update, but updates keep failing with error 202.

I also can't use Lightroom. It gives me constant blue screens. Because the issues started at the same time, I assume that these are related?

I used Google to find a solution for Adobe Creative Cloud. Found a lot of suggestions, but none worked. I ended up trying to uninstall and reinstall. Uninstall was succesful, but now I am not able to reinstall. Again because of error 202.

Lightroom BSOD can even happen when just having this opened and doing nothing. The crashump says it is related to the Nvidia-driver. I already reinstalled these, did a memory check, etc., but none of these resolved the issue.

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M

Drive or module in which error occured: nvlddmkm.sys

So now I am without Adobe Creative Cloud and Lightroom.

Someone who has some good ideas to get both working again?

Are these issues indeed related at all?

I have a crashdumpfile (after BSOD), ACC.log, CEF.log, DLM.log, PDApp.log and a WAM.log.

Thanks in advance!

[kglad]

thank you @Sebastian299508913ssn (though that was suggested in my first post here)

[Andy287202927lbp]

The problem seems to be back. 😞

Cannot update to 5.11.0.521. Again error 202.

The offline installer is still 5.10.0.573. So I guess I will have to wait until the correct offline installer is available for downloading, and see if I can resolve the issue again.
Think this will remain the standard update method.... 😕 Minor issue, but annoying.

[kglad · Accepted solution]

@Andy287202927lbp 

are none of the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

current?

[Andy287202927lbp]

Even today, alternative download links are still downloading 10.573, while the app itself wants to update to 5.11.

[kglad · Accepted solution]

i'm not showing 5.11 is available.  i'm showing 5.10.0.573 is the latest.

(i realize different users can show different updates are available at different times, so that complicates things.)

[Andy287202927lbp]

Strange indeed...

When opening ACC, it says there is een update including a link to the release notes of 5.11.

But when clicking on that link, it shows release notes of 5.10.0.573 as the latest notes?

I am not able to open ACC without this message.

[kglad · Accepted solution]

@Andy287202927lbp 

there may be an update for your region and not mine (western usa).  try resetting your cc app and see if that helps resolve the issue.  reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[Andy287202927lbp]

It doesn't respond to Ctrl + Alt + R.

I cannot seem to bypass this update-window. It says version 5.11 is available, but the release notes (also in my region) only shows until 5.10.0.573. Updating gives me the error 202.
Except for updating ACC, all Adobe-software is still working. I guess I'll just check the download page for updates regularly then. 
Annoying issue, but not urgent as long as Lightroom and Photoshop keep working.

[kglad]

does the problem remain if you restart your computer?

[Andy287202927lbp]

No, restart didn't resolve it.

But is is solved again. For now.

The alternative download links on the update page of my region still shows the previous version, but at the USA-page it showed the version that the client om my laptop wants to install.

Downloaded it, installed it, and again it resolved my issue.

So I guess everytime my client says there is an update, I most likely will have to wait until the alternative download links shows the new version at the USA-region, then download and install it from there.

[kglad · Accepted solution]

@Andy287202927lbp 

sounds cumbersome, but manageable.