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2

Adobe Creative Cloud won't install Photoshop (Error Code 107)

Community Beginner ,
Aug 06, 2023 Aug 06, 2023
Exit Code: 107
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 0 error(s), 10 warnings(s) 

FATAL: Error in parsing Application JSON with error: * Line 1, Column 1
  Syntax error: value, object or array expected.
, Json string length:0, with URL, download asset size=
FATAL: Error occurred in install product workflow with error code 107 error message Error in parsing Application JSON with error: * Line 1, Column 1
  Syntax error: value, object or array expected.
, Json string length:0, with URL, download asset size=
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
-------------------------------------------------------------------------------------

How can I fix it? I already tried to repair and unis

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Libraries
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Community Expert ,
Aug 06, 2023 Aug 06, 2023

what's your os version?

what's your cc desktop app version?

using the cc desktop app, have you been able to install any program?

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Community Beginner ,
Aug 07, 2023 Aug 07, 2023

what's your os version?

Windows 10

what's your cc desktop app version?

5.11.0.522.1

using the cc desktop app, have you been able to install any program?

Yes I have been able to besides Photoshop.

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Community Expert ,
Aug 07, 2023 Aug 07, 2023

win 10, what build?

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Community Beginner ,
Aug 08, 2023 Aug 08, 2023

Windows 10 Enterprise LTSC 21H2

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Community Expert ,
Aug 08, 2023 Aug 08, 2023

you don't have a current os.  what ps version are you trying to install? and are you using the cc desktop app to try and install ps?

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Community Beginner ,
Aug 08, 2023 Aug 08, 2023

What do you mean "You don't have a current OS"? I'm just trying to install the latest version of Photoshop, and yes I am using the CC Desktop App.

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Community Beginner ,
Aug 08, 2023 Aug 08, 2023

To explain my issue in more detail, Photoshop is stuck on installing at 1%, and then fails to download. I have tried repairing the Creative Cloud Desktop app but that doesn't seem to fix it.

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New Here ,
Aug 21, 2023 Aug 21, 2023

I'm having exactly the same issue as you, and I have the most-current Windows 10 build: 22H2

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Community Expert ,
Aug 21, 2023 Aug 21, 2023

error 107 is a corrupt download. retry.

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Community Expert ,
Aug 08, 2023 Aug 08, 2023

the latest version of ps will require an os that's not years old, and does not support ltsc. ie, for win users you need:

 

Windows 10 64-bit (version 20H2) or later; LTSC versions are not supported

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New Here ,
Aug 28, 2023 Aug 28, 2023
LATEST

Try to reinstall Cloud app. It seems like this work for me

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