Adobe Portfolio - All videos - stopped loading - no videos will load on my entire portfolio site.

Explorer ,
Sep 01, 2022 Sep 01, 2022

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  • All of a sudden no videos will load - error - try refreshing page
  • How many Jobs have I not gotten an interview for because, the site wasn't working and I didn't know it.
  • It's pretty gross, that adobe offers a featur like portfolio. We the customer put in weeks to develope a portfolio site and then Adobe just says, "Doesn't work? not my problem"! Adobe says, "Sounds like a You problem, not a Me problem" (I've asked about portfolio in the past and - this is essential what tech says)
  • Can someone please fix Adobe Portfolio - I'm in the middle of a job search and - no videos will play on portfolio
  • • Thanks you

 

 

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Community Expert ,
Sep 03, 2022 Sep 03, 2022

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Hi @B_URBEST 

 

This forum is forum questions and issues with the forums themselves. For support with Adobe Portfolio, you are more likely to get help if you go to:

https://help.myportfolio.com/hc/en-us

Click "Contact Us" in the upper right.

 

Jane

 

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Community Expert ,
Sep 03, 2022 Sep 03, 2022

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[Moderator moved from Using the Community to Creative Cloud Services.]

 

@B_URBEST,

Did you upload videos to YouTube and then add them with Portfolio's Embed Module?  This method has never failed for me unless YouTube was having a problem at their end.

https://help.myportfolio.com/hc/articles/360036483773-Embed-module

 

What's the URL to your Portfolio page where videos don't play?

 

Which browser are you using?  Have you tested with other browsers?

 

What country are you viewing from?   I ask because your region may be blocking content that would otherwise be viewable from another region.

 

===============

More Portfolio links:
- FAQ & Knowledgebase - https://help.myportfolio.com/hc/
- Contact Portfolio Support - https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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