Adobe Portfolio is down?

[KHackerFoto]

I can't seem to access Adobe Portfolio. I was able to last weekend, but now it gives me a blank screen, no error visible either. I am using firefox. I tried clearing my cache and history, but it still doesn't work. I also attempted to access it from Safari, but that's down too.

[Peru Bob]

It's OK for me in Chrome.

[kglad]

open you developer console and check for errors 

[KHackerFoto]

Nothing is appearing under the debugger. Nothing at all is loading. Trying to avoid downloading chrome on this computer.

[kglad]

what's the console show?

[KHackerFoto]

I have no clue what changed if anything, but it works now after my fifth time refreshing the page. Hmmm my VPN isn't connected, I wonder if that has something to do with it

[kglad · Accepted solution]

your vpn could be the culprit. experiment.

[KHackerFoto]

Proton VPN was indeed the culprit. Thanks for the quick replies!

[kglad]

good sleuthing, and you're welcome.

[Géraud3393826472re]

Hello,

I have the same problem: white screen and no message.

I tried with and without VPN, firefox, chrome... doesn't work.
Does somebody know this problem?

everything was still ok on friday, but from this morning, nothing works.
Thank you!

[kglad]

what if you use a mobile's browser?

[Géraud3393826472re]

it seems to be ok on mobile phone.

[kglad]

now, with your phone connected to your wireless internet, disable cell data, clear your cell browser cache and retry connecting.

[Géraud3393826472re]

seems to work

[kglad]

then the problem is local to your computer and not your network.

p.s. re-enable your phone's cell data 

[Géraud3393826472re]

yes

thank you.

I though it was a problem on my own computer but it is the same on computers' friends.

[kglad]

are you sure you cleared your mobile's browser cache when testing?

[Géraud3393826472re]

yes, i am

i did it twice and erased the navigation history

[kglad]

what's your url?

[Géraud3393826472re]

we are also talking in another conversation : www.gbza.fr

[kglad]

[Géraud3393826472re]

yes, I had this message this morning, before the white screen.

I don't understand what it means.

My URL is blacklisted ? If so, why ?

[kglad]

https://blog.hubspot.com/website/url-blacklist#:~:text=A%20URL%20blacklist%20is%20a,provider%2C%20or....

[Géraud3393826472re]

Thank you very much for your help.

I am lost. I can't imagine how I can secure my website on Adobe portfolio...

Is Adobe Portfolio vulnerable concerning security ?

Do you advise me to change ? for Squarespace ?

Thx!

[kglad]

i don't know why nor by whom your site was blacklisted.  i recommend you start with adobe support.

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.