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Adobe servers are unavailable

New Here ,
Aug 22, 2023 Aug 22, 2023

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Hello, I'm having trouble installing Creative Cloud. I have Windows 7 and a slightly old laptop, when I download Creative Cloud and open it, I get a window that says "Adobe servers are unavailable" Check your firewall settings, make sure your computer time is set correctly, and try again. I turned off the firewall, but it didn't help, what should I do and is there any way to solve this problem?

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Cloud storage web assets , File sync

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Community Expert ,
Aug 22, 2023 Aug 22, 2023

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your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

your computer also needs to support openssl 1.0.1 or better. to check,

mac: https://phoenixnap.com/kb/how-to-check-openssl-version
win: https://www.techwalla.com/articles/how-to-find-the-openssl-version-number

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