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All files Lost

New Here ,
Oct 08, 2023 Oct 08, 2023

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Version: 23.10.02-google-dynamic

Platform and OS: mobile; An

 

Today, while I was searching through my scanned documents and after an hour I again accessed the app for the documents, and to my shock my all files have been deleted, and when I tried to log out and log in, including switching to mobile usage all I was able to access was one file only rest were lost.

So how to recover them, and what exactly is happening with adobe services?

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Community Expert ,
Oct 08, 2023 Oct 08, 2023

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use a web browser to navigate to the following locations. at each location there are several folders/links to check.  start with documentcloud.

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.

 

the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

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Community Expert ,
Oct 09, 2023 Oct 09, 2023

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[Moved from Using the Community forums to Creative Cloud Services.]

 

Also make sure you're logged-in to the correct Creative Cloud account.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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