ALMACENAMIENTO EN LA NUBE

[Sara244387320l5c]

Hola tenía muchos archivos guardados en la nube, por temas de empresa me habian suspendido la cuenta y me la reactivaron el día de hoy pero ya no tengo ninguno de mis archivos y los necesito para trabajar. 

Alguien sabe que puedo hacer o le ha sucedido esto antes?

Gracias por su ayuda!!!! 

[kglad]

your cc files are available for varying lengths of time, but you have, at least, one month.

[Sara244387320l5c]

Oh no, it was just a cuple days, since monday or tusday. It is weird :S

[kglad]

then all your files are recoverable.

sign out and then back in to your cc desktop application using the same adobe id used for your original subscription (that has your cc files): http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

then open your cc desktop app, click the cloud icon at the upper right and click cc web:

[Sara244387320l5c]

Hello, thank you so much, but all the cloud is empty. I dont know what happened but Im singing in with the same User ID or mail registred and i couldt find the files 😞 

[kglad]

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human