Anyone know how I update my date of birth?

[Gonzalo Llamas]

Photoshop won't let me use its beta version because it says "I'm underage", which I'm not. Does anyone know how I update my date of birth? I was unable to find that information in my account. thank you so much

[kglad]

from, https://helpx.adobe.com/photoshop/using/generative-fill.html

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app

Log into Behance with your Adobe ID and enter your Date of Birth.

If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

[Spirograph]

I updated Photoshop to 25.11.0 the other day. Generative AI functions no longer work. I have two machines that CC is activated on: a desktop and a laptop. The GenAI features work fine on the laptop (it's newer and more powerful). But on the desktop, the functions have stopped working. They are greyed out. The icon on the toolbar is grayed out and does show a blue circle.

I have one Adobe account. I've gone to Behance, and there is no age-related field for me to fill in, but I don't think that's the issue since the functions work fine on the laptop.

The AI features shouldn't depend on the power of my graphics, because that's sent to Adobe's more powerful servers. So I'm baffled as to what's going on.

[kglad]

did you check your dob at all the locations listed?

[Spirograph]

I've been in my Behance profile (I don't use Behance, but I went through the profile anyway), and I looked at my Adobe profile, and I don't see a date of birth anywhere in any part of my profiles. I've seen others reporting that they've looked and not found as well.

Also, if this was the reason why (date of birth), why is it working on my laptop and not on my desktop? I'm using the same Adobe CC account and subscription in both places. I'm not using a social media profile to log in. I've deactivated and reactivated my desktop.

I backed off to 25.9.1, because I was pretty sure the Gen AI stuff worked before (but it's possible that I only used it when I was on my laptop; I can't be sure. It's not enabled in that version, either.

Attaching my system-info.

[kglad]

contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Spirograph]

Here is something that I hadn't done before, and somehow it seems to have made a difference, but I cannot confirm because I can't put it back into a non-working state.

I rolled it back to 25.7, and it still didn't work. I ran it as administrator, and that did not work either. I modified a couple of things in my settings.  One was to check that I was using a pre-2016 graphics card. The other was to auto show the home screen on start.

I restarted and re-ran as administrator. 

It showed me that I had exceeded my activations showing me three items two of them showing the computer names, which I'll refer to A and B: "This computer", "A" and "B".  A and B were shown as activated, and "This computer" is actually "A". But it didn't seem to know that. So I deactivated A, and the dialog box went away.

Now the GenAI stuff works!!  I ran as a regular user (not as administrator) and it works as well.

I toggled my settings back to not show the home screen on startup, and unchecked the "Pre-2016 graphics card setting" and things are still good.

I don't know what that tells anybody else having similar troubles. I'm not sure which of any of these actions made the actual difference, but I lean towards the activation part. It was as if that activation part is baked into the Home screen and if you don't show the home screen on startup, you won't end up seeing that activation dialog.

To be clear, I only have two computers, "A" and "B", and why Creative Cloud/Photoshop suddenly thought I was on a third computer when I was actually on "A" which was a registered computer, I do not understand.

Poor or no error messages that mean anything useful have wasted a lot of my day today and last night.

[kglad]

glad to hear it's resolved.