Automatic Updates not working

[DragonClaw0123]

I have CC and the desktop app. 

I mainly use PS, but have a few other apps downloaded. They need updates pretty regularly. 

My CC CONSTANTLY needs updates. And it notifies me in my system menu every time it needs one. I just want them to update ALL BY THEMSELVES if I am not using the program. I don't want to have to manually click update. What's the point of automatic updates if I manually have to trigger the update? It only automatically looks for updates, never have I seen them install them. 

It makes a notification on my desktop and that is really annoying because when I am doing things, including playing online games, it will minimize what I am doing to show me the new updates. And it's been doing it a lot lately. 

I do not want to disable notifications, because then I am not being notified when they are supposed to be updated (and then not).

[kglad]

change your preferences to automatically update both apps and the desktop app.

[DragonClaw0123]

Where is that? I don't see a different spot for that

[DragonClaw0123]

It is toggled to do so both under the general and apps tabs

[kglad]

are any other cc desktop preferences being reset?

[DragonClaw0123]

What do you mean reset? I haven't reset anything.

[kglad]

do your preferences last or are they reset, eg by an av app.

[DragonClaw0123]

I don't know what an AV app is.  But nothing seems to reset. 

[kglad]

av = antivirus 

if you set the cc desktop app and cc apps to automatically update, how long until that fails?

[DragonClaw0123]

I don't think it's every worked.

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.