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Broken login to CC desktop

New Here ,
Mar 03, 2023 Mar 03, 2023

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The login system for CC desktop is broken. Despite inputting the correct login credentials, including the correct verification code, the app invariably kicks me back to the login screen. After a few more attempts it locks the account. My login credentials are obviously correct, as evidenced by the fact that I am able to log into this support community forum and post this message. An unbelievably annoying bug that prevents me from doing my job.

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Community Expert ,
Mar 03, 2023 Mar 03, 2023

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start at the top here - https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

if that fails,

 

1. go to the bottom section : "Remove Adobe User and Adobe App Certificates" - https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html and follow the steps.  

 

2. then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

3. and reinstall the cc app install the cc desktop app by using the download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

 

<moved from cc desktop bugs>

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