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Business Profile - no longer have my creative cloud library. HELP!

New Here ,
Aug 05, 2021 Aug 05, 2021

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Whan I started indesign this morning I got a pop up asking if I wanted to join my business profile or perhaps it was team I can't remeber now but it had my workplace name - I clicked yes not really thinking too much of it but now when I open creatve cloud my library has gone which is a disaster as it took me months to build and I need it to complete my work efficiently. Can anyone help please!?!

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New Here ,
Aug 05, 2021 Aug 05, 2021

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RESOLVED 

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New Here ,
Aug 09, 2021 Aug 09, 2021

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How did you resolve this?

 

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New Here ,
Aug 09, 2021 Aug 09, 2021

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If you log out and log back in again it should ask the same question and you can choose between the two profiles. You can choose your individual one and your libraries will still be there!

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New Here ,
Aug 09, 2021 Aug 09, 2021

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Hi thanks for the update. The personal profile doesn't have the Adobe licencing (or 1TB cloud storage) so im unable to use the cloud features I had previously been using. So even though my personal profile contains all my cloud files. I'm unable to continue using this profile so must try and migrate the cloud files one by one to the business profile.

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New Here ,
Aug 09, 2021 Aug 09, 2021

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I just had this same issue occur. Can you please tell me how it was resolved?

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New Here ,
Aug 12, 2021 Aug 12, 2021

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Log out of Adobe Creative Cloud and then log back in and select your team account. Everything started showing back up for me.

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