Can't save files in the Creative Cloud folder with Sync active

[justwanttolook]

This just started happening within the past few weeks. Whenever I save a file within the Creative Cloud directory, or any of it's subdirectories, I get this error:

"Could not save '<filename>' because the file is already in use or was left open by another application."

If I try to save a file in a CC directory using non-Adobe software, I get:

"You don't have permission to modify files in this network location. Contact the administrator per permission to make these changes."

It's been driving me crazy. My initial solution was to save to desktop (or anywhere else on my HD) and drag the file back into the Creative Cloud location. Although that began to frustrate me very quickly. Eventually, I figured out if I pause Creative Cloud's file sync, files will save normally 100% of the time.

So, something happened recently where I can no longer have sync enabled whenever I save a file. What's weirder is this is not about overwriting existing files. I can't use "Save As" to save as new file names either. The exact same message appears, and I usually find a 0 byte TMP file within the CC directory.

So for now, I turn off file sync while working so I can save properly, and resume sync at the end of the day. This never used to be the case though. What happened?

[Kanikas]

Moving to File Hosting, Syncing, and Collaboration​

[luukb883304]

You can save only items on your HD when you put your files in a map, its after the update OS sierra 10.13.5

[justwanttolook]

This is on a Windows machine, and related to Creative Cloud sync being on or off.

[kayd92783205]

Same problem! Any fix for this issue?

[georghilmarsson]

Exact same problem here, every bit of your description!

Hugely annoying.  Also running windows 10, no other software changes.

[puneeta95641987]

Hi,

Thanks for reporting the issue, the issue is reproducible at our end as well. A temporary solution (if you don't use file sync) is to disable file sync from the Creative Cloud app preferences. The developers plan to release a hotfix for the issue very soon.

Thanks,

Puneet Aggarwal

[justwanttolook]

Thank you Puneet, please let us know when the hotfix is live so we can resume keeping file sync active.

[puneeta95641987 · Accepted solution]

Hi,

We have released the fix for the issue. It should have been updated automatically on your system. In case the core sync has not updated to version "3.0.3.6" on your machine then please follow the steps mentioned below:

1. Open Creative Cloud Application

2. Sign out from Creative Cloud Application.

3. Sign in again with same or different credentials.

4. Wait for few minutes.

5. Creative Cloud will automatically update itself to latest version.

Kindly let me know if you are still facing any issue after the update.

Thanks,

Puneet Aggarwal

[carolyno86081859]

Is this fix only for Windows machines?

[Anki_AG_]

Hi,

We have released new update for both Mac and Windows. Are you looking for any specific issue ?

Thanks,

Ankit

[carolyno86081859]

I am on a Mac and my colleagues are on Windows. I haven't had any issues, but they have been unable to save new files to Creative Cloud or use Incopy as usual for the last few weeks. My Creative Cloud is at version 4.5.0.331.

[Anki_AG_]

Have they tried signing out and signing back in ?

Thanks,

Ankit

[TIME for Paul]

It keeps trying to update and fails at 19% every time.  Gives me error 117.

I have logged out and logged back in a couple of times now.

[David__B]

Hi TIME for Paul,

Could you please try the suggestions here and let us know if they help? It looks like this error can be related to internet connectivity, firewall or anti-virus. Error 117 occurred during download

Thanks,

- Dave

[justwanttolook]

Hi Puneet, my Creative Cloud is at version 4.5.0.331. The CoreSync.exe file found at C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync is version "3.0.3.6" as you say it should be. When was this file pushed? My system shows it was updated back on 6/8/2018. Has the fix been live prior to your June 18th post?

[justwanttolook]

Can confirm I can save again while sync is active.

[anosd]

Same problem here. I have to pause sync when saving a file. It's also annoying when auto save is on.

[SJoval]

This doesn't work. I am on a Mac Pro running El Capitain with Creative Cloud 4.6.0.384 Sync is 3.1.0.8

This is also true on an Imac 27" 5k running High Sierra