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Can't sign in [edited by moderator]

New Here ,
Jan 17, 2023 Jan 17, 2023

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I am physically unable to sign in. I open Creative cloud and it tells me im not signed in, so I click sign in and it loads for a breif second before popping up with the same thing over and over. I am unable to uninstall it because of the apps installed but I can't uninstall the apps without the stupid cloud so I am unable to do anything anymore and just in time for collage. I don't understand what the problem is. I have had the worst time ever. LITERALLY NOTHING I EVER TRY DOING WORKS

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Cloud storage web assets

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Community Expert ,
Jan 17, 2023 Jan 17, 2023

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start at the top here - https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

if that fails,

 

1. go to the bottom section : "Remove Adobe User and Adobe App Certificates" - https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html and follow the steps.  

 

2. then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

3. and reinstall the cc app install the cc desktop app by using the download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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New Here ,
Jan 25, 2023 Jan 25, 2023

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Hello, I succsessfuly fixed the problem and apologise for my title name being a bit rude (Thanks for fixing it I was just about to)

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Community Expert ,
Jan 25, 2023 Jan 25, 2023

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excellent! glad to hear you got it fixed.

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Community Expert ,
Jan 27, 2023 Jan 27, 2023

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1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator

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