Cannot access Adobe XD even after redeeming Coursera reward

[Damini31613394osxc]

Hi! I recently am unable to access my Adobe XD app. I had a 9-month subscription from Coursera and redeemed it in April. But when I opened the creative clouds today it wasn't allowing me to open it which is weird since I had no problem accessing it till yesterday night. When I check my plan Adobe XD is still included and it hasn't been 9 months yet so I wouldn't hope so either. I included some screenshots for clarification. I already had made some projects there and it's very annoying that I can't access it anymore. Moreover, my deadline is coming up. I tried uninstalling and reinstalling it but it's not working.

[kglad]

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location