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I'm working on my CC libraries and was wondering why are my libraries not showing the preview of the graphics and it just shows CC logo? if I double click on them or drag them, they do open the correct graphic is just you can se what you're dragging in since it doesn't show the preview.
I read in this forum I had to log out then delete the library I had the error on (I dont know which one was it) so I erased My personal library and is still not showing preview and now I lost personal library.
Hello everyone, thank you for your patience as we have been working on fixing this issue. Please follow the following steps to see your thumbnails repaired:
1. Download the latest Creative Cloud Libraries installer from the link below in Step 1, and double-click the file to begin the installation.
https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html
2. Then remove the contents of the renditions folder at the two following locations in your file explorer:
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I have the same problem on Mac.
What is the process?