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CC Library not showing graphic preview

Community Beginner ,
Apr 27, 2022 Apr 27, 2022

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I'm working on my CC libraries and was wondering why are my libraries not showing the preview of the graphics and it just shows CC logo? if I double click on them or drag them, they do open the correct graphic is just you can se what you're dragging in since it doesn't show the preview.

I read in this forum I had to log out then delete the library I had the error on  (I dont know which one was it) so I erased My personal library and is still not showing preview and now I lost personal library.

 Untitled-1.png

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correct answers 1 Correct answer

Adobe Employee , May 19, 2022 May 19, 2022

Hello everyone, thank you for your patience as we have been working on fixing this issue. Please follow the following steps to see your thumbnails repaired: 

1. Download the latest Creative Cloud Libraries installer from the link below in Step 1, and double-click the file to begin the installation.

https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

 

2. Then remove the contents of the renditions folder at the two following locations in your file explorer:

  • %appdata%\Adobe
...

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New Here ,
May 06, 2024 May 06, 2024

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I have the same problem on Mac.
What is the process?

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