CC sync - says it's syncing, but it's doing nothing.

[NickTheory325]

Hi,

Having some real trouble with CC sync at the minute.

Despite the fact that the app says it's syncing, no matter how long I leave it, nothing changes. I have another machine which are keeping up to date, but this one is just hanging.

I've done the prescribed 'close all adobe apps, update to latest version, delete the OBDD files, reboot, restart, etc  but it still hangs.

Can anyone help?

Thanks

Nick

Mac El Capitan v10.11.3

Mid 2014 Retina Macbook Pro

2.2GHz Intel core i7 | 16GB RAM

[lynn-h]

Thank you! It was driving me potty. This worked for me. 🙂 

[robm38961787]

Having the same problem, system says it's synching but nothing

[Lin He]

Hi:

We need more information to understand your issue. Could you please send us the logs using log collector tool which could be downloaded from https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.htmland send to me at SyncForum-Communication@adobe.com.?

Please provide the information as below:

• Adobe ID:
• Forum post link:
• Specific file or folder names that are affected:
• Are you using Creative Cloud collaboration:
• How many computers you use with Creative Cloud:
• What Operating systems are you using:
• Creative Cloud Desktop Version:
• Type of internet connectivity (Ethernet/WiFi):
• Using a proxy (Y/N):
• Firewall (None/Corporate/Local):
• Timezone of your computer:

Best Regards

Lin

[robm38961787]

I've sent you the information. I hope this is fixed soon.

[limmie]

Hello, I'm having the same problem as the original post. I've done what was instructed in this thread... (emailing the syncforum email and sending over the log collector files). Will my problem with syncing files be resolved soon? Is there anything special I need to do?

[robm38961787]

this is starting to seriously affect our design work. All the files that are spread across our network are out of synch.

[mawsiepaws]

I don’t know if this is the solution or just a fluke.

I went into my CC prefences on my desktop, deselected creative cloud sync and signed out.

went to CC preferences on my iPad and deselected HEIC Uploads and signed out.

signed back in to both

created a test pic in adobe sketch on my ipad and saved it as psd to CC

checked my file explorer (obvs I’m on windows)

opened PS and clicked on CC Files and lo and behold the sync was instantaneous!

my theory is it is probably the HEIC upload that is the issue and the signing in and out not necessarily required but would love to hear your experience.

interesting the Adobe are leaving the testing up to the users rather than getting the developers to work on this critical issue.  If it is the solution  some help with your exhorbitant fees wouldnkt go astray Adobe .... say 1 year’s subscription for this student   #justsayin’

14 May 2018