• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

CCLibrary sync error

New Here ,
Oct 29, 2020 Oct 29, 2020

Copy link to clipboard

Copied

My CCLibrary have a sync error. I have manually downloaded the latest Creative Cloud Libraries and the "AdobeCreativeCloudCleanerTool.exe." link does not download so I am unable to use it. Any suggestions to fix the sync error issue?

TOPICS
File sync , Libraries

Views

73

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 29, 2020 Oct 29, 2020

Copy link to clipboard

Copied

LATEST

Hi,

Could you please try to kill CCLibrary Process in Activity Monitor / Task Monitor?
If that doesn't help, please collect logs via Log Collector and post the Logs ID.
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Thank you,
Mariia

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines