Cloud Document Previews Missing in CreativeCloud Desktop and Photoshop (MacOS)

New Here ,
Sep 13, 2022 Sep 13, 2022

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Unable to view file previews for .psd that are stored in CreativeCloud storage with the same behavior in the latest version of Photoshop 2022 (23.5) and CC Desktop App.  

 

OS: macOS 12.5.1 

michaelc92031732_0-1663082779948.png

michaelc92031732_1-1663082804078.png

michaelc92031732_2-1663082963712.png

 

Steps taken: 

1) Signed out CC 

2) Ran CC cleaner 

3) Reinstalled CC 

4) Navigated to App Support > Adobe and created Creative Cloud Library folder, which was missing

5) Verified that all cloud document previews are visible when viewing on the web (https://assets.adobe.com/cloud-documents)

6) I can click on a psd cloud document in Photoshop to generate the preview. 

 

This issue is reproducible with two physically different Macs. 

 

TOPICS
Cloud storage web assets , File sync , Libraries

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New Here ,
Sep 13, 2022 Sep 13, 2022

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Slight correct, the macOS version is 12.6, which was updated yesterday; however, the issue predates the new version. And Photoshop version is 23.5.1

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New Here ,
Sep 14, 2022 Sep 14, 2022

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Anyone?

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