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Cloud multiple issues.

New Here ,
Sep 08, 2023 Sep 08, 2023

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I was receiving the Limited Access Error. I downloaded the fix tool from Adobe, ran it as instructed it completed and said 0 files fixed. I still get the error. I found a fix on here to uninstall it and reinstall. I tried to follow those instructions. When I attempted to uninstall anything, it gives me the error that the file doesnt exist. I manually removed all the files and cleaned it up. When I attempt to reinstall the adobe cloud page goes into the constant reloading glitch. I don't know what to do. I need the applications, but I hate paying it for two months now and being unable to use it. Any help is greatly appreciated.

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Cloud storage web assets

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Adobe Employee ,
Sep 08, 2023 Sep 08, 2023

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Hi @Steven32106084304f ,

 

We are sorry for your difficulties. Please help us with the device details in which you want to install the Ctreative Cloud Desktop application. I would recommend performing the below steps mentioned in the article and see if this helps:

Uninstall:

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

Clean Uninstall :

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Install:

https://helpx.adobe.com/download-install/using/download-creative-cloud-apps.html

 

Please let me know if this helps.

 

Thank you,

Neelam

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Community Expert ,
Sep 08, 2023 Sep 08, 2023

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assuming nothing cc is currently installed


then uninstall the cc desktop app using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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New Here ,
Sep 09, 2023 Sep 09, 2023

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estou com o mesmo problema desde ontem. Se já tiver solucionado o problema compartilhe comigo por favor

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Community Expert ,
Sep 09, 2023 Sep 09, 2023

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New Here ,
Sep 09, 2023 Sep 09, 2023

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usei sim! Um técnico da adobe acessou meu pc remotamente pra tentar resolver e segundo ele possa ser um problema na minha rede local. Mas o problema persiste.

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Community Expert ,
Sep 09, 2023 Sep 09, 2023

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did you try another network to test that?

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New Here ,
Sep 09, 2023 Sep 09, 2023

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testei outra rede local e consegui acessar normalmente todos os produtos. Mas a rede local que uso continua com o mesmo problema. Sabe como posso resolver isso?

 

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Community Expert ,
Sep 09, 2023 Sep 09, 2023

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you'll need to troubleshoot your network.  you could google your setup or contact your network support

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